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I'm wondering if there is a variable for the username of the person adding a note to a request. The default template has "Added by ##username##" at the bottom of the email, but that variable resolves to the requester and not to the individual adding the note.
‎May 05, 2021 11:41 AM
Try the following:
Added by ##Visitor_DisplayName##
I can't believe it works, but it actually seems to 🙂
‎May 06, 2021 01:58 PM
Try the following:
Added by ##Visitor_DisplayName##
I can't believe it works, but it actually seems to 🙂
‎May 06, 2021 01:58 PM
As an FYI, I pulled this from the handy dandy Notification Editor, which is shown in the following screen capture.
‎May 06, 2021 02:08 PM
Worked like a charm! Honestly didn't know that editor existed for variables. Thanks @CharlesW
‎May 06, 2021 02:21 PM