We have a catalog item in On-prem App Portal [App Portal 2019 R1 (184.108.40.206)]
It is linked to FNMS (V2019 R2). The inventory in FNMS is higher than what App Portal shows. How do I get this in sync?
See my attachment for screenshots.
Sep 08, 2020 03:25 PM
More than likely, the difference is accounted for by reservations that have not yet been released or converted to consumptions. Try this query on your FNMS Compliance database and see if it accounts for the difference.
SELECT st.FullName AS [Software Title], COUNT(slr.SoftwareLicenseReservationID) AS [Reservations] FROM SoftwareLicenseReservation slr JOIN SoftwareTitle st ON slr.SoftwareTitleID = st.SoftwareTitleID GROUP BY st.FullName ORDER BY st.FullName
Note that this is normal/expected behavior. The FNMS UI does not reflect reservations in the counts. These reservations will either expire (after 30 days IIRC), be released (e.g. cancel/reject the request in App Portal), or converted to consumptions (after installation, inventory, and reconciliation). If this query does account for the difference, there is nothing you need to do to "fix" it. It is already working as designed.
Sep 08, 2020 07:02 PM - edited Sep 08, 2020 07:07 PM
Thank you @jdempsey It does account for the difference.
Quick question about this statement: "These reservations will ..... be converted to consumptions (after installation, inventory, and reconciliation)."
Does this apply to licenses set up as "named user" where allocations are made? Meaning...will it correct after we manually allocate the user to the license?
Sep 08, 2020 08:28 PM
I'm not super familiar with all of the options in FNMS, but yes, it should. Reconciliation will consider different entitlements as consumed based on the rules configured for them. This could be affected by license properties, linked contracts, etc.
Sep 08, 2020 10:00 PM