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WMoura
Flexera beginner

Problem to Activate AdminStudio 2014 after a computer failure

Recently I had a general failure on my computer and have to change from computer, but this is year already changed form an old computer. I couldn't find an option to open a new case and need to release this license and activate in a new one. How can I proceed?
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3 Replies
Moderator bkelly Moderator
Moderator

Re: Problem to Activate AdminStudio 2014 after a computer failure

Use the "Get Support" menu above to open a ticket.  Some ways to open a support ticket are covered in the link below:

https://community.flexera.com/t5/Using-the-Case-Portal/Support-Contacts/ta-p/94684

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WMoura
Flexera beginner

Re: Problem to Activate AdminStudio 2014 after a computer failure

There isn't no  suchoption, as showing in attachment, above "Get Support".

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Flexera tjohnson1
Flexera

Re: Problem to Activate AdminStudio 2014 after a computer failure

Does your company own an active maintenance plan? You need an active maintenance plan to open support cases online. Otherwise you can send an email to: support <at> flexera <dot> com or call the support line: https://community.flexera.com/t5/Using-the-Case-Portal/Support-Contacts/ta-p/94684