bhenson99
Flexera beginner

Application Manager fails to update database

I installed AdminStudio 2019 cleanly on a new Windows 10 computer.  I had previously been running AdminStudio 2016 on a Windows 7 computer.

My database team moved the old Application Manager database from an old 2008 R2 server running SQL Server 2008 R2 to a new Server 2016 server running SQL 2017.

When I launch Application Manager, it tells me it needs to update the database and I say 'go forth and upgrade" (i.e. I click Yes when it asks me if I want to upgrade now).

It says "Upgrading to Target Application Catalog 'server/instance name'"

Then "Upgrading existing schema of Target Application catalog 'server/instance name'"

Then "AdminStudio Application Catalog upgrade failed".

At this point it is locked up and I have to kill the app through Task Manager.

Please advise how to troubleshoot what is causing the upgrade to fail.

Thanks in advance.

 

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2 Replies
kmantagi
Flexera
Flexera

Re: Application Manager fails to update database

This would need to be looked into. Please report a support case with all the details for our team to look further into this issue. Please navigate to 'Get Support' >> 'Open New Case' to report a new support case.

I have seen another post by you regarding the upgrade issue:

https://community.flexera.com/t5/AdminStudio-Forum/Upgrade-to-2019-failing/m-p/109265#M8901

If both of these upgrade issues are concerning the same database, then I would suggest you mention about this issue in the support case when you report it.

Thanks

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bhenson99
Flexera beginner

Re: Application Manager fails to update database

The old case is not really that important since I have now installed the software cleanly on a new computer.  I will most likely not update the old version on the old computer.

Thank you for your response.

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