Jan 20, 2014
06:12 PM
Hi, I'm trying to create my own prerequisite with several conditions. I'm checking several registry keys and if any one of them is missing I want the prerequisite to run. However, what I'm finding is that if one registry entry does exist but another registry entry doesn't exist then the prerequisite doesn't run. So it seems Install Shield is saying if any one condition does pass then I don't need to run the prerequisite. Whereas what I need is for Install Shield to say all the conditions must pass otherwise need to run the prerequisite. Is there any way to work around this? I guess I might need to create a separate prerequisite for each condition but that seems a bit awkward. In particular I'm checking to verify all the IIS components my project needs have been enabled and if not I'll run dism.exe to enable all the IIS features needed. Thanks, Greg
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InstallShield 2013
Dec 18, 2013
05:51 PM
Hi, Does anyone know how to look up a specific KB article on the new Install Shield website? I'm trying to figure out how to view KB article Q104971. If I search for "Q104971" on the new Install Shield website at the following link, I get back 200+ results which is not helpful: http://flexerasoftware.force.com/SupportKBList Searching Google for "Q104971" the following link I book marked no longer works: http://flexerasoftware.force.com/?cmd=displayKC&docType=kc&externalId=Q104971&sliceId= Thanks, Greg
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InstallShield 2013
Dec 16, 2013
06:08 PM
I discovered Install Shield is crashing when it tries to do .NET dependency scanning and I was able to work around the problem by turning that feature off during build -- set the "Organization -> Components -> .NET Settings -> .NET Scan at Build" option to None. --Greg
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Dec 16, 2013
02:34 PM
Hi, I created an Install Shield 2013 SP1 Install Script project which builds fine on my local Windows 7 workstaion. However, when I try and build that same exact project on our Server 2012 Standard "TFS 2012 Update 4" build machine using either the Stand Alone Build (SAB) or IDE version of Install Shield 2013 SP1 I run into a problem where Install Shield crashes with an "Error 28: Out of Stack Space." I checked to make sure all of my Install Shield project files were writable (not read-only) because I've run into problems in the past where TFS made files read-only which caused Install Shield to crash, but that didn't help solve this crashing problem. Our build machine appears to have plenty of memory (4GB) and disk space available (100GB). We don't have any anti-virus software running on our build machine. My Install Shield project is fairly complicated with a lot of custom dialogs and Install Script functions, but I tried creating just a real simple "Hello World" type Install Script project but when I try and build that it also causes Install Shield to crash on our build machine with the same error. Does anyone have any other ideas or suggestions to try to troubleshoot this problem? Thanks, Greg Unknown exception. File : C:\Apps\InstallShield2013ProfessionalComp\System\isdev.exe Version : 20.0.0.496 Exception : c015000f Address : 779cdbbf Access Type : Access Address : 00000000 Registers : EAX=0018fb70 CS=0023 EIP=779cdbbf EFLGS=00000246 : EBX=00000000 SS=002b ESP=0018fb60 EBP=0018fbc8 : ECX=00000001 DS=002b ESI=00706ac8 FS=0053 : EDX=17c5b1cd ES=002b EDI=00706a68 GS=002b Stack Trace : 75dd281b 73dcc437 75b677d8 75b678cb : 75b6bd11 75b6bd39 7360b4bc 00000000 : 00000000 00000000 00000000 00000000 : 00000000 00000000 00000000 00000000 : 00000000 00000000 00000000 00000000 : 00000000 00000000 00000000 00000000 : 00000000 00000000 00000000 00000000 : 00000000 00000000 00000000 00000000
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InstallShield 2013
Nov 14, 2013
01:32 PM
Hi, I was wondering where I can download the Service Pack 1 for Install Shield 2012 Spring Professional? Every time I startup Install Shield it says its available, and I click go ahead and download-install it, but that errors out. I then found a post here: http://blogs.flexerasoftware.com/installtalk/2012/09/installshield-2012-spring-service-pack-1-is-now-available.html That says you can download it here: http://tinyurl.com/8kuzbgz But when I go to that URL I just get an empty blank page. Thanks, Greg
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InstallShield 2012 Spring
Aug 08, 2013
10:24 AM
Using InstallShield 2012 Spring Professional, I have a Basic MSI project that sometimes builds successfully and sometimes fails to build with a "fatal error -6002: Error while attempting to run the custom build" It only fails to build about one out of every 3 or 4 builds; otherwise it builds okay without error. The problem only seems to occur on our build machine using the Stand Alone Build (SAB, IsCmdBld.exe); I have not seen this problem occur on my development machine using the IDE (IsDev.exe). I found this thread with that same error but none of the ideas suggested seem applicable to our issue. We are not including the Access 2000 object in our setup. http://community.flexerasoftware.com/showthread.php?101877-Fatal-Error-6002-Error-while-attempting-to-run-the-custom-build-setup-for-objects Any ideas or suggestions? Thanks, Greg
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InstallShield 2012 Spring
Jun 07, 2012
04:28 PM
Hi, About a year ago we switched to using a license server and I returned my license and entered the information for our license server and that was working fine for about a year. However, a few weeks ago a new problem started happening where every time I start InstallShield it re-prompts me to enter the license server information again. Since this just started happening I'm not sure what might have changed. Any ideas? is there any way I can make Install Shield remember the license server name so I don't have to re-enter it every time I start Install Shield 2011? Thanks, Greg
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InstallShield 2011
Nov 04, 2011
04:36 PM
Hello, In the past when I was working on a "Basic MSI Project" I removed some files from the installation using a minor upgrade, which caused me all sorts of problems; so I learned the hard way that when you want to remove a file/component you need to do a major upgrade. I am a bit confused about the difference between an "InstallScript Project" vs. an "IntsallScript MSI Project". I believe the project I'm currently working on now is an "InstallScript Project" without any MSI. Do "InstallScript Projects" have the concept of major/minor upgrade? I don't see an "Upgrade Code" as a property in the General Information. Do I need to do anything special when removing a file from a "InstallScript Project" to avoid problems? Thanks, Greg
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InstallShield 2011
Oct 12, 2010
04:32 PM
Hello, The prevent downgrade feature appears to have prevented an upgrade from occuring. A user reported they had version 11.22.12.9000 of our product installed and when they tried to install version 11.22.27.9059 of our product they got the the message box "A later version of '...' is already installed on this machine. The setup cannot continue." Unfortunetly, I can NOT reproduce this problem using the same two version builds that the problem was reported on. Could something in the enviroment cause this problem to occur? Does anyone have any ideas why the prevent downgrade feature might prevent an upgrade from occuring? I do not want our installer to allow downgrading to an older version, and I believe that by default when you create a new MSI project in InstallShield 2009 it automaticaly configures to prevent downgrades from occuring. I don't believe I made any changes to the default prevent downgrade settings in our MSI project after I created it. Here is what I see in the MSI tables that is related to the downgrade settings: Upgrade Table: UpgradeCode: {00000000-0000-0000-0000-000000000000} Version Min - (S20): ***ALL_VERSIONS*** Version Max - (S20): Attributes - (i4): 2 Remove - (S255): ActionProperty - (s72): ISFOUNDNEWERPRODUCTVERSION ISDisplayName - (S72): ISPreventDowngrade CustomAction Table: Action - (s72): ISPreventDowngrade Type - (i2): 19 Source - (S64): Target - (S20): [IS_PREVENT_DOWNGRADE_EXIT] InstallExecuteSequence Table: Action - Condition - Sequence - ISComments - ISAttributes ... FindRelatedProducts - NOT ISSETUPDRIVEN - 410 - LaunchConditions - ISPreventDowngrade - ISFOUNDNEWERPRODUCTVERSION - 450 - ISPreventDowngrade - ... Thanks, Greg
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InstallShield 2009
Jun 18, 2010
11:40 AM
I've done some more testing, and it appears once I've tried to do an upgrade using an installer that broke the "minor upgrade" rule of removing a component, the machine appears to get corrupted, such that no future upgrades/installs (either minor upgrade or major upgrade) seem to work right on that machine for that application that uses the same upgrade code -- even when I completly uninstall the application, and then try installing the application again. However, if I wipe the machine and reinstall the operating system, and then test upgrade/installs (including both testing minor upgrade and major upgrade) work fine (as long as all my installers do a major upgrade when a component is removed, otherwise do a minor upgrade if only file versions changed). I was wondering, is there any way to clean out all the entries (component guids, product guids, etc.) related to a given upgrade code (e.g. to "uncorrupt" the machine), rather than having to reinstall the operating system to clear it out the problem? Where are those entries being stored on the machine (e.g. in the registry, in a database file somewhere)? Thanks, Greg
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Jun 17, 2010
10:44 AM
Looks like the VM I was testing on got corrupted from my earlier installation testing. I created a new clean VM and tested again, and the upgrade and unistall went fine as I expected using the major upgrade.
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Jun 17, 2010
08:31 AM
I don't have that many files; I am starting to become tempted to just create a custom action to copy or remove the files rather than let MSI manage them via components and features.
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Jun 16, 2010
04:30 PM
I discovered it seems I need to add a row to the MSI Upgrade table for the major upgrade. I did this in the Install Shield UI by going to the Installation Designer tab, Media -> Upgrades, right clicked on Prepare Setup For Upgrade Scenarios -> Upgrade Windows Installer Setup, and choose "Add Major Upgrade Item". In the Common tab, in the "Major Upgrade settings", I selected "Completely uninstall old setup before installing new setup". I clicked on the new "major upgrade" item that got inserted, on that Common tab, in the Major Upgrade group, I choose "products sharing my Upgrade Code" for the target product family, and in the Product Version group, choose "Any earlier version.". The installer now is upgrading as I expected. It is correctly upgrading the files that still exist from the previous version and removing the files from the previous version that no longer exist in the new version. However, I've run into a new problem. When I choose to uninstall, it is not removing the files that exist in the new version and also existed in the previous version. It does remove the files that were added in the new version but didn't exist in the previous version. In the MSI debug log from the uninstall, for the files its not removing that I would have expected it to remove I see entries that look like this: MSI (s) (8C:7C) [15:34:35:008]: Executing op: AssemblyPublish(Feature=***************,Component={953E6F53-0CA1-4C08-81D2-21E0860A5B76}[~]2,AssemblyType=3,AppCtx=C:\Program Files\***********\*********\*************.exe,AssemblyName=**************,Version="1.1.0.3",PublicKeyToken="B2BDF9846F079B4F",Culture="neutral",FileVersion="1.1.0.3",ProcessorArchitecture="MSIL",) MsiPublishAssemblies: Application Context:C:|Program Files|**********|************|**********.exe, Assembly Name:*************,Version="1.1.0.3",PublicKeyToken="B2BDF9846F079B4F",Culture="neutral",FileVersion="1.1.0.3",ProcessorArchitecture="MSIL" MSI (s) (8C:7C) [15:34:35:008]: Note: 1: 1402 2: UNKNOWN\Installer\Assemblies\C:|Program Files|************|*************|**************.exe 3: 2 I noticed its refering to version "1.1.0.3", but I would have expected that version to all be gone from the "major upgrade" that I installed which brought the files to version "2.2.2.2". Any ideas why this is happening? Or what I can do to make it such that it uninstalls all the files? Thanks, Greg
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Latest posts by gkriggs
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Activity Feed
- Posted prerequisite with multiple conditions? on InstallShield Forum. Jan 20, 2014 06:12 PM
- Tagged prerequisite with multiple conditions? on InstallShield Forum. Jan 20, 2014 06:12 PM
- Tagged prerequisite with multiple conditions? on InstallShield Forum. Jan 20, 2014 06:12 PM
- Posted Re: How to search for KB articles. on InstallShield Forum. Dec 19, 2013 06:23 AM
- Posted How to search for KB articles. on InstallShield Forum. Dec 18, 2013 05:51 PM
- Posted Re: IS2013SP1 crashes with Error 28 Out of Stack Space on InstallShield Forum. Dec 16, 2013 06:08 PM
- Posted IS2013SP1 crashes with Error 28 Out of Stack Space on InstallShield Forum. Dec 16, 2013 02:34 PM
- Posted Re: DotNetCoCreateObject Error in IS 2012 on InstallShield Forum. Dec 07, 2013 11:19 AM
- Posted Where can I download SP1 for Install Shield 2012 Spring Professional? on InstallShield Forum. Nov 14, 2013 01:32 PM
- Posted Intermittently get fatal error -6002: Error while attempting to run the custom build on InstallShield Forum. Aug 08, 2013 10:24 AM
- Posted InstallShield doesn't remember license server on InstallShield Forum. Jun 07, 2012 04:28 PM
- Posted Howto remove file in a InstallScript Project? on InstallShield Forum. Nov 04, 2011 04:36 PM
- Posted Prevent downgrade prevented an upgrade, why? on InstallShield Forum. Oct 12, 2010 04:32 PM
- Posted Re: Files are not being upgraded on InstallShield Forum. Jun 18, 2010 11:40 AM
- Posted Re: Files are not being upgraded on InstallShield Forum. Jun 17, 2010 10:44 AM
- Posted Re: Files are not being upgraded on InstallShield Forum. Jun 17, 2010 08:31 AM
- Posted Re: Files are not being upgraded on InstallShield Forum. Jun 16, 2010 04:30 PM
- Posted Re: Files are not being upgraded on InstallShield Forum. Jun 16, 2010 11:10 AM
- Posted Re: Files are not being upgraded on InstallShield Forum. Jun 16, 2010 09:20 AM
- Posted Files are not being upgraded on InstallShield Forum. Jun 01, 2010 09:23 AM