Summary tracker.log everytime logs "Command ?getSystemId.exe? returned exit code 1" Question Inventory Agent logs "Command ?getSystemId.exe? returned exit code 1" message into the tracker.log everytime. Does it requires to check something? Answer This meesage can be safely ignored. GetSystemID.exe is used to get the serial number on some hardware platforms where regular means don't work. For other platformsit will attempt to run and fail with exit code 1 but this is harmless. ... View more

Summary ndtrack.exe does not generate .ndi file in the specified foleder when it is specified as '-o MachineZeroTouchDirectory="C:\"' Symptoms The following command expects that a .ndi file will be generated under "C:\", but it will be not generated under "C:\". If the specified folder is not a root directory of drive, it will be generated under the specified folder. ndtrack.exe -t machine -o Upload=False -o MachineZeroTouchDirectory="C:\" -o LogFile="C:\agentlog.log" Cause This issue has been identified as Bug #IOJ-1908563 (FNMS-64798). Workaround ndtrack.exe -t machine -o Upload=False -o MachineZeroTouchDirectory="C:\\" -o LogFile="C:\agentlog.log" ... View more

Summary ImportPURL.exe is disconnected from "https://update.managesoft.com/purlupdater.cfc" due to SSL cert of Update.ManageSoft.com. Symptoms ImportPURL.exe is disconnected from "https://update.managesoft.com/purlupdater.cfc" due to SSL cert of Update.ManageSoft.com. Cause The publisher of Update.ManageSoft.com cert is thawte SSL CA -G2, but thawte SSL CA -G2 cert is missing in the cert store on the server. Resolution Please refer Thawte's INFO2019 Thawte SHA-2 (under SHA1-Root) Intermediate CA certificate (https://search.thawte.com/support/ssl-digital-certificates/index?page=content&actp=CROSSLINK&id=INFO2049). It describes how to install thawte SSL CA -G2 cert into your cert store. Please rerun ImportPURL.exe after installing thawte SSL CA -G2 cert. ... View more

Summary ARL import fails with "Error = [Microsoft][ODBC Driver 13 for SQL Server][SQL Server]Could not find stored procedure 'sp_describe_first_result_set'" Symptoms Environment: FNMPCompliance database is SQL Server 2008 to 2012 SQL Server Client Tools 2016 ( ODBC Driver 13 for SQL Server ) is installed on FlexNet Manager application server ARL import fails with "Error = [Microsoft][ODBC Driver 13 for SQL Server][SQL Server]Could not find stored procedure 'sp_describe_first_result_set'" Cause ARL import uses bcp.exe command. A Database Engine Stored Procedure 'sp_describe_first_result_set' was called implicitly by bcp.exe command. But this stored procedure is supported from SQL Server 2012. Resolution Uninstall SQL Server Client Tool 2016 and Install SQL Server Client Tool between version 2008 R2 to 2012 on FlexNet Manager application server. ... View more

Summary If installation files have been directly downloaded from the Internet and uncompressed then running the Config.ps1 or InstallCognos.ps1 script may fails to an error message like the following: Could not load file or assemply 'file:///C:\FNMS\Support\DotNetZip.dll' or one of its dependencies. Operation is not supported. (Exception from HRESULT: 0x80131515) Could not load file or assemply 'file:///C:\FNMS\Support\Ionic.Zip.dll' or one of its dependencies. Operation is not supported. (Exception from HRESULT: 0x80131515) Cause Windows can block access to DLL files that it tracks as having been downloaded from an untrusted location. Resolution Executing a PowerShell command like the following will use the Unblock-File cmdlet to unblock access to downloaded DLLs (replace the path "C:\FNMS" with the relevant directory path for your environment): Get-ChildItem -Recurse "C:\FNMS\Support" | Unblock-File Additional Information Here are some additional resources that discuss unblocking files in Windows environments: Easily Unblock All Files in a Directory Using PowerShell (devblogs.microsoft.com) Clicking on "unblock" for a file's security properties has no effect - file remains blocked (answers.microsoft.com) ... View more

Summary InstallCognos.ps1 failes with error "Installation/configuration of Cognos Analytics server requires Application Request Routing to be installed" in FlexNet Manager Suite 2017 R3 Question Environment: FlexNet Manager Suite 2017 R3 Windows Server 2016 Cognos Analytics Silently Installing Flexera Analytics via InstallCognos.ps1 fails with the following error: PS C:\Temp\2017 R3\FlexNet Manager Suite\Support> set-ExecutionPolicy AllSigned -Force PS C:\Temp\2017 R3\FlexNet Manager Suite\Support> .\InstallCognos.ps1 Installation/configuration of Cognos Analytics server requires Application Request Routing to be installed. At C:\Temp\2017 R3\FlexNet Manager Suite\Support\InstallCognos.ps1:70 char:2 + throw "Installation/configuration of Cognos Analytics server requires Applicati ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : OperationStoppeC:\Temp (Installation/co...o be installed.:String) [], RuntimeException + FullyQualifiedErrorId : Installation/configuration of Cognos Analytics server requires Application Request Routing to be installed. Answer IIS Application Request Routing (ARR 3) is required to install Cognos Analytics. Please launch Microsoft Web Platform Installer 5.0 at https://www.microsoft.com/web/downloads/platform.aspx to download and install Application Request Routing 3.0. Additional Information https://www-01.ibm.com/support/docview.wss?uid=swg21976435&aid=1 ... View more

Summary The document suggests that the customer can configure the Basic Authentication for the ManageSoftRL and the Anonymous Authentication for the ManageSoftDL with IIS on the Beacon server. However, if the authentication of ManageSoftRL is set to use the Basic Authentication via IIS Manager, then the ManageSoftDL is also updated to use the Basic Authentication. Symptoms The Configuring Direct Inventory Gathering page of the help describes the following. It suggests that the customer can configure the Basic Authentication for the ManageSoftRL and the Anonymous Authentication for the ManageSoftDL with IIS on the Beacon server. However, if the authentication of ManageSoftRL is set to use the Basic Authentication via IIS Manager, then the ManageSoftDL is also updated to use the Basic Authentication. Decide whether this inventory beacon should act as a fail-over location where managed devices (while unable to access their normal inventory beacons) can download updated configuration information. Yes: The inventory beacon must use anonymous authentication (because inventory beacons with other authentication settings are excluded from the list of fail-over locations distributed to installed inventory agents). To achieve anonymous authentication, ensure that the checkbox Use Basic Authentication remains clear (not selected). No: You may select the checkbox Use Basic Authentication (and remember to provide credentials below). After saving your settings in the inventory beacon interface, you must use the configuration pages for IIS to do the following: Set Basic Authentication for the ManageSoftRL (reporting location, for uploads) Set Anonymous Authentication for the ManageSoftDL (download location). This allows installed inventory agents that are locked to this inventory beacon to receive changes like new passwords, while all uploads use Basic Authentication set for the ManageSoftRL. If you set this checkbox in the inventory beacon interface when you click Save an alert appears to remind you that the inventory beacon is not setting up the account, but merely communicating the credentials to managed devices: Please manually ensure that the specified account has permissions for IIS. Cause Both the ManageSoftRL and the ManageSoftDL are linked to the same directory "C:\Program Files (x86)\Flexera Software\Inventory Beacon\DotNet" on the Beacon server. Both use the same web.config file. Therefore, if the authentication of ManageSoftRL is updated, ManageSoftDL uses the updated authentication configuration. Workaround If the environment is On-Premise and Inventory Beacon can be installed on the FlexNet Manager Suite application server, it can be configured different authentication on ManageSoftRL and ManageSoftDL. Additional Information This issue has been identified as document bug #FNMS-40343. ... View more

Summary This article describes how the special character "_" used in a User Blacklist definition may prevent some imported Active Directory users from being listed on the All Users page. Symptoms Even though the Active Directory import as well as the Recognition with the Update inventory for reconciliation complete successfully, some existing users in the imported Active Directory are not listed on the All Users page. Cause This is because some users may be ignored as per the User Blacklist settings. And since FlexNet Manager Suite uses the defined values in the WHERE clause of SQL query, use of special characters in SQL may cause unexpected behavior. For example, "_" is the wildcard of single character in SQL. If "sa_%" is defined in a User Blacklist, while you may expect it to ignore user names starting with "sa_", it actually ignores user names starting with "sa". Resolution If a User Blacklist setting contains special characters of SQL, please escape them properly. For example: "sa[_]%" ignores user names starting with "sa_". ... View more

Summary Reconcile fails with like the following error: -- 2018-12-12 04:48:42,210 [ERROR] System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Data.SqlClient.SqlException: Violation of UNIQUE KEY constraint 'UQ_ImportedCloudServiceInstance_ComplianceComputer'. Cannot insert duplicate key in object 'dbo.ImportedCloudServiceInstance_MT'. The duplicate key value is (7, i-0bed54c1343c9cae9, Amazon Web Services). -- Symptoms Reconcile fails with like the following error messages: 2018-12-12 04:48:42,210 [ERROR] System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Data.SqlClient.SqlException: Violation of UNIQUE KEY constraint 'UQ_ImportedCloudServiceInstance_ComplianceComputer'. Cannot insert duplicate key in object 'dbo.ImportedCloudServiceInstance_MT'. The duplicate key value is (7, i-0bed54c1343c9cae9, Amazon Web Services). The statement has been terminated. at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose) at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady) at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString, Boolean isInternal, Boolean forDescribeParameterEncryption, Boolean shouldCacheForAlwaysEncrypted) at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, Boolean inRetry, SqlDataReader ds, Boolean describeParameterEncryptionRequest) at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry) at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry) at System.Data.SqlClient.SqlCommand.ExecuteNonQuery() at ManageSoft.Database.DatabaseCommand.ExecuteNonQuery() at ManageSoft.Database.Impl.DatabaseLayerBaseSql.Execute(CommandType p_CommandType, String p_CommandText, DatabaseParameter[] p_Parameters) at ManageSoft.Compliance.Importer.Procedures.ManageSoft.CloudServiceInstanceData.Process(Int32 ComplianceConnectionID) --- End of inner exception stack trace --- at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor) at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments) at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture) at ManageSoft.Compliance.Importer.Logic.XML.ProcedureItem.ExecuteAssembly() at ManageSoft.Compliance.Importer.Logic.XML.Reader.Execute(IExecutionContext context) at ManageSoft.Compliance.Importer.Logic.ActionExecuter.ReaderExecuter.ExecuteSingleReader(Reader reader, Int32 procedureOrder, Version sourceDatabaseVersion) at ManageSoft.Compliance.Importer.Logic.ActionExecuter.ReaderExecuter.Execute() at ManageSoft.Compliance.Importer.Logic.ComplianceImporter.ProcessExecution(ComplianceReader p_ComplianceReader, Tenant p_Tenant, IExecutionContext p_Context) Cause This issue has been identified as Bug # IOJ-1900077 (FNML-1272). Workaround Please run the attached FNML-1272-update.sql file in the FNMS Compliance database. Additional Information A fix of this issue will be included in FlexNet Manager Suite 2019 R1. ... View more

Summary DeleteFromImportedInstallerFileEvidence taking a long time. Reconcile import fails with"System.Data.SqlClient.SqlException (0x80131904): Timeout expired" error in processing the DeleteFromImportedInstallerFileEvidence of SMS reader. Symptoms For FlexNet Manager Suite version before 2017, User may encounter a reconcile failure with following error message. Inventory source: Microsoft System Center Configuration Manager (SCCM) Reconcile import fails with like the following error. 2017-04-03 11:20:57,882 [INFO ] DeleteFromImportedInstalledFileEvidence (Execute on FNMP) 2017-04-03 19:20:58,252 [INFO ] Failed to execute Reader 'DeleteFromImportedInstalledFileEvidence' from file C:\ProgramData\Flexera Software\Compliance\ImportProcedures\Inventory\Reader\sms\FileEvidence.xml Error: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. 2017-04-03 19:20:58,252 [INFO ] All retries have been attempted for Reader 'DeleteFromImportedInstalledFileEvidence' 2017-04-03 19:20:58,252 [INFO ] Completed with error in 8 hours, 0 minutes, 0 seconds. 2017-04-03 19:20:58,252 [INFO ] Released application lock Reader_2260db06-316d-486b-95a8-9fa8a638b100_Evidence_ALL 2017-04-03 19:20:58,252 [ERROR] System.Data.SqlClient.SqlException (0x80131904): Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose) at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady) at System.Data.SqlClient.SqlCommand.RunExecuteNonQueryTds(String methodName, Boolean async, Int32 timeout, Boolean asyncWrite) at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean asyncWrite) at System.Data.SqlClient.SqlCommand.ExecuteNonQuery() at ManageSoft.Compliance.Importer.Logic.XML.ExecuteOnTarget.ProcessStep(IExecutionContext context) at ManageSoft.Compliance.Importer.Logic.XML.Reader.Execute(IExecutionContext context) at ManageSoft.Compliance.Importer.Logic.ActionExecuter.ReaderExecuter.ExecuteSingleReader(Reader reader, Int32 procedureOrder, Version sourceDatabaseVersion) at ManageSoft.Compliance.Importer.Logic.ActionExecuter.ReaderExecuter.Execute() at ManageSoft.Compliance.Importer.Logic.ComplianceImporter.ProcessExecution(ComplianceReader p_ComplianceReader, Tenant p_Tenant, IExecutionContext p_Context) ClientConnectionId:2fa7c1a6-18de-4a13-9e7d-c7108507a8e0 Error Number:-2,State:0,Class:11 2017-04-03 19:20:58,799 [INFO ] Released application lock ManageSoftComplianceImporter_Exclusive 2017-04-03 19:20:58,815 [INFO ] Time: Monday, April 3, 2017 7:20:58 PM 2017-04-03 19:20:58,815 [INFO ] Total import time: 8 hours, 5 minutes, 13 seconds 2017-04-03 19:20:58,815 [INFO ] 12 source data warnings 2017-04-03 19:20:58,815 [INFO ] 1 errors, 0 warnings Cause An SQL script in the 'DeleteFromImportedInstalledFileEvidence' of "C:\ProgramData\Flexera Software\Compliance\ImportProcedures\Inventory\Reader\sms\FileEvidence.xml" consumes a lot of cost due to missing index on the MachineID column of #SMSComputer table. Resolution "C:\ProgramData\Flexera Software\Compliance\ImportProcedures\Inventory\Reader\sms\Computer.xml" in FlexNet Manager Suite 2017 R1 has been updated to add a primary key on the MachineID column of #SMSComputer table. Workaround Open "C:\ProgramData\Flexera Software\Compliance\ImportProcedures\Inventory\Reader\sms\Computer.xml" file via text editor. Search the following section. IF OBJECT_ID('tempdb..#SMSComputer') IS NOT NULL DROP TABLE #SMSComputer CREATE TABLE #SMSComputer ( MachineID int, ComputerName nvarchar(256) COLLATE database_default, Domain nvarchar(100) COLLATE database_default, Manufacturer nvarchar(128) COLLATE database_default, ModelNo nvarchar(128) COLLATE database_default, OperatingSystem nvarchar(128) COLLATE database_default, ServicePack nvarchar(128) COLLATE database_default, NumberOfProcessors int, TotalMemory bigint, LastLoggedOnUser nvarchar(128) COLLATE database_default, InventoryDate DateTime, InventoryAgent nvarchar(64) COLLATE database_default, CalculatedUser nvarchar(128) COLLATE database_default ) Update the following line. Before MachineID int, After MachineID int PRIMARY KEY, Save the file. Additional Information JIRA #FNMS-44584 In 2017 R1 we have already added a primary key on that column therefore the issue is fixed after the version of 2017 ... View more

Summary Error RQP-DEF-0177 and UDA-SQL-0283 occur if a Cognos report has item(s) under [FNMP] > [Operational Objects] > [Asset] Symptoms Environment: FlexNet Manager Suite 2017 R1 If a Cognos report has item(s) under FNMP > Operational Objects > Asset, it fails to run with error RQP-DEF-0177 and UDA-SQL-0283 like the below. Cause This is a bug being managed under IOJ-1828443. Steps To Reproduce Launch IBM Cognos Report Studio. Create a table report with FNMP > Operational Objects > Asset > Asset-General > Computer Name Run report Resolution The fix is a part of the product since FNMS 2017 R2. ... View more

Summary FlexNet Agent fails to gather Oracle inventory on Oracle 12c or later. Pluggable Databases (PDBs) does not appear in the Oracle Instances page. Symptoms Environment Oracle Database 12c or later Oracle Multitenant database instances, container database (CDB) and plugable database (PDB) FlexNet Manager Agent 2015 R2 to 2018 R1 Container database is existing but Pluggable Databases (PDBs) does not appear in the Oracle Instances page. Or Agent fails to generate Oracle database inventory. Cause FlexNet Manager Agent 2015R2 or later supports Local Oracle inventory, but Agent 2015 R2 to 2018 R1 do not support Oracle Multitenant database environment. Resolution Please use Oracle inventory (Remote Execution) via rules or upgrade FlexNet Manager Suite and Agent to 2018 R2 or later release. ... View more

Summary Report Designer: Request time shows a Pacific Standard Time, it does not match a local time. Symptoms Report Designer: Request time shows a Pacific Standard Time, it does not match a local time. Cause Report Designer is configured server time zone to Pacific Standard Time (PST) by default. Resolution Please set Report Designer server time zone to your local time zone. Run IBM Cognos Configuration. Windows: <Report Designer installed directory>\c10\bin\fnhccfg.bat Select Action > Edit Global Configuration Select General tab. Select your time zone. Click OK. Select File > Save as UTF-8. Click Close. Select File > Exit. ... View more

Summary Report Designer installer complited without error but "IBM Cognos" service is not created. Content Store user's password contains '&'. Symptoms Report Designer installation complited wothout error but "IBM Cognos" service is not created in Windows service list. Content Store user's password contains '&'. Cause Report Designer installer saved password value without XML encoding. IBM Cognos Configuration failed to start and it becames cause of "IBM Cognos" service creation failure. Workaround Change the password of Content Store database access user temporarily and re-install Report Desinger. After installation, confirm "IBM Cognos" service exists. If you want to use '&' in the password of Content Store database access user, set the password and configure the password of Content Store database access user via IBM Cognos Configuration. ... View more

Summary "Unexpected error" occurred when clicking the Download icon of the attached document that has "#" in the file name Symptoms "Unexpected error" occurred when clicking the Download icon of the attached document that has "#" in the file name. webui.log may contain like the following error messages. [ERROR 2016-06-29 23:05:16,241 1072114ms ControllerWithLogic ] Potential security issue: action Purchases/GetDocumentFile requires a HttpPost OR DirectHttpPost attribute. AJAX/callback actions must not be accessible via GET requests. [ERROR 2016-06-29 23:05:16,412 1072285ms UnhandledErrors ] An unexpected error occurred (efe7dbdc-353f-48ff-b66f-df667ff0210c) System.ArgumentException: The parameters dictionary contains a null entry for parameter 'isHistoricalDocument' of non-nullable type 'System.Boolean' for method 'System.Web.Mvc.ActionResult GetDocumentFile(Int32, Int32, System.String, Boolean)' in 'Flexera.Web.Presentation.Controllers.DocumentsEditControllerBase'. An optional parameter must be a reference type, a nullable type, or be declared as an optional parameter. Parameter name: parameters at System.Web.Mvc.ActionDescriptor.ExtractParameterFromDictionary(ParameterInfo parameterInfo, IDictionary`2 parameters, MethodInfo methodInfo) at System.Linq.Enumerable.WhereSelectArrayIterator`2.MoveNext() at System.Linq.Buffer`1..ctor(IEnumerable`1 source) at System.Linq.Enumerable.ToArray[TSource](IEnumerable`1 source) at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass37.<>c__DisplayClass39.<BeginInvokeActionMethodWithFilters>b__33() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass37.<BeginInvokeActionMethodWithFilters>b__36(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass25.<>c__DisplayClass2a.<BeginInvokeAction>b__20() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass25.<BeginInvokeAction>b__22(IAsyncResult asyncResult) Cause The error occurs if document name includes "#". This issue had been identified as bug #FNMS-34115. Workaround Please update to remove "#" from document name in DocumentName column value in Document_MT table in FNMSCompliance database. ... View more