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License Manager Status / Vendor Daemon Status is "unknown" or "down" on FlexNet Manager for Engineering Applications web console

License Manager Status / Vendor Daemon Status is "unknown" or "down" on FlexNet Manager for Engineering Applications web console

Summary

License Manager Status / Vendor Daemon Status is "unknown" or "down"

Question

License server is running but License Manager Status / Vendor Daemon Status is unknown or down status.

Environment

  • FlexNet Manager for Engineering Applications 15.x
  • FlexNet Agent 5.x

 

Answer

There are some reasons of this problem.

  1. Agent is down
  • Start FlexNet Agent and make sure it is "up" status on FlexNet Manager for Engineering Applications Web console.
  1. Agent cannot access the configured lmgrd
  • Make sure "lmgrd Executable Location" is configured a correct lmgrd executable path.
  • FlexNet Agent 5.3 or before does not work if "lmgrd Executable Location" value is a symbolic link path. Update the value to the physical path.
  1. Agent cannot access the configured lmutil
  • Make sure "lmutil Executable Location" is configured a correct lmutil executable path.
  • FlexNet Agent 5.3 or before does not work if "lmutil Executable Location" value is a symbolic link path. Update the value to the physical path.
  1. Agent cannot access the configured license file
  • Make sure "License Files and Directories" is configured a correct license file path.
  • FlexNet Agent 5.3 or before does not work if "License Files and Directories" value is a symbolic link path. Update the value to the physical path.
  1. The configured lmutil version is older than vendor daemon
    • Compare the base FlexNet Publisher version of both lmutil and vendor daemon.
UNIX
% lmutil lmver <path>/lmutil
% lmutil lmver <path>/<vendor_daemon>
Windows
> lmutil.exe lmver <path>\lmutil.exe
> lmutil.exe lmver <path>\<vendor_daemon>
  1. The configured lmutil is corrupted
  • Make sure lmstat returns a license server status.
lmutil lmstat -c <license_file>
  1. The vendor daemon path in the license file is invalid
  • Make sure the configured vendor daemon path in the license file is valid.
  • For FlexNet Agent 5.3.1 or later, it is mandatory to specify the daemon executable name in the path (IOJ-1728848).
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Last update:
‎Jan 28, 2020 09:17 PM
Updated by:
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