In addition to "how to use the tool classes", customers just getting started in the SAM space can engage an Advisory Services project which can be leveraged to help you build the processes and policies for implementing a successful SAM Program. In essence, without proper policies and procedures around the entire IT Asset Lifecycle (Procurement through software EOL for Hardware AND Software), successfully managing your Software exposure will be difficult. This is includes ensuring all appropriate inventory is available as soon as computers are deployed, updating Hardware Assets as retired as soon as they're removed from service, PO's are available when software is purchased to update your entitlements, etc. The more accurate and timely the data is available in the tool, the more accurate your compliance can be calculated. Since multiple groups impact this (Procurement, Vendor Management, Hardware Asset Management, IT Infrastructure, etc) it's best to start with the "big picture" and get buy in from all parties (or from someone high enough in the organization to smooth the buy in).
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