Another 20 months later... I'm getting the exact same error, but this time when clicking the "Check for Updates" menu item from within the InstallShield 12 IDE itself! Still no fix? Macrovision can't even get updates to work correctly for its own software. ... View more

I share your frustration. Not only with the Software Manager itself, but also the lack of expertise in the support department to help get it fixed. Why isn't there some kind of repair utility to fix it? I've been fighting the thing for weeks now. I can't get my installer projects to correctly install the Software Manager on any other machines. It'll install, but refuses to work. Various error messages appear, behavior isn't consistent, or it doesn't recognize any updates out there. On top of that, it has now stopped working for the InstallShield 12 IDE itself. "The agent has failed to install properly..." AAARRRGGH! ... View more

Ok, research has revealed the error to be occurring on line 99 in getall.htm, which is: Basket.Iam(4660); I traced the Basket object to class id E9880553-B8A7-4960-A668-95C68BED571E, which in turn led me to the file isusweb.dll. It turns out the customer's computer has an old version of that file, dated 10 Jun 2005. I have a strong feeling we can fix this problem by updating that file, or perhaps the entire Update Manager. But how do we do that? I've searched and searched for links to download and/or install the Update Service (without having to run our own app's installer again), but haven't had luck. All I've found is a link on consumer.installshield.com from 2004. Any ideas? Thanks, Trent ... View more