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jimuseinobj
Level 2
- Revenera Community
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- About jimuseinobj
Dec 03, 2019
11:33 PM
Hi @jimuseinobj ,
It is required to return the license before upgrading the operating system in order to activate it again successfully.
More information on license return can be found at the below link : https://community.flexera.com/t5/InstallShield-Knowledge-Base/Deactivation-of-InstallShield/ta-p/5281
As you have already upgraded your system, now you can contact Flexera support to return the license from the back end. You can get the details from the following links depending on your region:
https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720
Or you can also contact via mail, support@flexerasoftware.com.
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Dec 11, 2018
07:54 AM
jimuseinobj wrote: hi, i buy a InstallShield 2018 Express Perpetual License, which is $749.00. i use InstallShield to build a java based program. my case is if the setup.exe find local Windows does not install JRE, then it will install JRE firstly. if it finds, then InstallShield will bypass the JRE isntallation and install my jars directly. previously when i use a trial InstallShield2018SP1PremierComp.exe, i test my case and successfully. then i buy a license, but now i find this JRE check process fail. it always install the JRE. when i use trial InstallShield, i can create my JRE prerequisite in "Redistributables" function. and my "JRE 64bit.prq" content is: now i input the license code, which is "Serial Number" in the order email. i find the UI has changes. i can not add new prerequisite, and when i try to edit my prerequisite by right click it, i find "Change Object Settings" menu is disable and gray. who can tell me why and how to implement my case? Hi, InstallShield2018SP1PremierComp.exe is the trial version of Premier version of installshield but which ever you had purchased is of express. Thereby you are able to see ambiguity Hope it helps, Thanks, Jenifer
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Latest posts by jimuseinobj
Subject | Views | Posted |
---|---|---|
749 | Dec 02, 2019 09:52 PM | |
1361 | Nov 13, 2018 03:20 AM |
Activity Feed
- Posted i upgrade laptop OS, and fail to acvitate InstallShield on InstallShield Forum. Dec 02, 2019 09:52 PM
- Posted why the "Change Object Settings" menu disable in InstallShield 2018 Express on InstallShield Forum. Nov 13, 2018 03:20 AM
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