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banna_k
Revenera
- Revenera Community
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- About banna_k
Jan 03, 2021
11:56 PM
Hi @MattTrinder ,
If you are evaluating InstallShield and have any questions or issues, for faster response, please raise a support ticket.
Please contact Revenera support:
https://www.revenera.com/about-us/contact-us.html
https://community.flexera.com/t5/InstallShield-Knowledge-Base/How-to-Use-Revenera-Support-Chat-to-He...
https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720
... View more
Jan 03, 2021
10:58 AM
Hi @adurai21 ,
Yes, its possible to do with Basic MSI, InstallScript MSI, or using InstallScript project to deploy the web application.
... View more
Jan 03, 2021
10:56 AM
Hi @tech_it ,
Usually, there will be an option in the PLC (Product Licensing center) to return the license and generate one for the new machine.
If not, can you check with Revenera support:
https://www.revenera.com/about-us/contact-us.html
https://community.flexera.com/t5/InstallShield-Knowledge-Base/How-to-Use-Revenera-Support-Chat-to-He...
https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720
... View more
Jan 03, 2021
07:33 AM
1 Kudo
Hi @Professor,
After generating the request code for either the return or the activation - If you do not see the response window which looks like this when you next launch the software:
Then please open Regedit and Navigate to: HKEY_CURRENT_USER\Software\InstallShield\<PRODUCT VERSION> Then add a new DWORD called 'OfflineTransactionPending' and give it a value of '1'. Then launch InstallShield and you will see the response window.
Once you got the response window, you can load the response xml by clicking on the Load button.
... View more
Jan 01, 2021
12:12 AM
1 Kudo
Hi @Professor,
To process an offliine activation for InstallShield version 2014 and up: 1. Select the offline activation option. An offline activation request will be generated. 2. Save the offline activation license.request file. 3. Click the Next button. 4. The next dialog should indicate that an offline transaction is pending. 5. Go to the following website to process your offline activation request: https://flexerasoftware.flexnetoperations.com/control/inst/offlineActivation 6. Click the Choose File button and browse to the license.request file that you recently saved. 7. Click the Process button. 8. Save the response.xml file. 9. Launch the application, once again. The Offline Activation dialog should be displayed. 10. Click the Load button and browse to the response.xml file you recently saved. 11. Click the Activate button. 12. Click the Finish button.
https://flexerasoftware.flexnetoperations.com/control/inst/offlineActivation
... View more
Dec 31, 2020
01:08 AM
Hi @ragava28,
You need to configure the correct executable which wait for the entire uninstallation process, you can get the executable details and its command line parameters from the registry for what is configured for the installed application while uninstalling from the Add/Remove programs(Programs and Features).
As well check the command line parameter if any needed to wait the executable for the complete uninstallation, you can get this information from the task manger while uninstalling the application.
... View more
Dec 31, 2020
12:54 AM
Hi @Vladimir12,
@Vladimir12 wrote:
1 - We use Windows 10. Last update was on 07.02.2020.
2 - Сan You describe the repair process in more detail.
3 - Unfortunately so far only version 14 has been purchased from us.
I tried creating a new project. At first everything was fine, but after adding another feature, the assembly began to fall again.
I managed to find out that the error starts to appear after I protect my application with the HASP Sentinel protection tool. And before there were no such problems, although I have been using everything for a long time. Maybe you have any ideas what could be the reason for this behavior?
Repair can be done from the Add/Remove programs in the control panel (also called "Programs and Features") by right click on the InstallShield entry in the list. As well, you can check out is it possible to exempt InstallShield application/folder from HASP Sentinel protection tool if you are thinking this issue is due to HASP Sentinel protection tool.
... View more
Dec 30, 2020
10:32 PM
Hi All,
Please install the digital signing patch if you are configured to sign using Digicert server and using older version of InstallShield:
More information on this patch can be found at the below link: https://community.flexera.com/t5/InstallShield-Knowledge-Base/Digital-Signing-Patch-for-InstallShield-2015-SP2-and-above/ta-p/121641
... View more
Dec 30, 2020
04:49 AM
Hi @APonomarev9 ,
Can you tell me what operating system you have installed InstallShield 2014, as well can you check is there any operating system updates recently if it was building earlier.
One more community user also reported earlier, but it was for InstallShield 2013 and got resolved by removing the particular system update:
https://community.flexera.com/t5/InstallShield-Forum/InstallShield-crashes-while-building-cab-Files/m-p/94546
My suggestion would be:
1- Check is there any system update which caused this breakage, and act on this update.
2- Repair InstallShield 2014 and see the problem got resolved or not.
3- Check with the latest version of InstallShield.
... View more
Dec 30, 2020
04:38 AM
Hi @yivabapo,
In order to get the network adapter information , you need to call the windows API "GetAdaptersInfo" either through the custom action or from the installscript.
More information on Managing Network Adapters Using "GetAdaptersInfo" van be found at the below link:
https://docs.microsoft.com/en-us/windows/win32/iphlp/managing-network-adapters-using-getadaptersinfo
One related old community threads for reference:
https://community.flexera.com/t5/InstallShield-Forum/how-to-detect-network-cards-through-Installshield/td-p/29619
... View more
Dec 30, 2020
04:06 AM
Hi @Vladimir12,
In order to provide better suggestions/solutions, need more clarification on the below points:
1- "I updated my InstallShield InstallScript MSI Project" - What is meant by the update here, is there any update on InstallShield 2014 ?
2- When you are getting the access violation, is it during the project build or while opening the project. Is there any update happened to the system where you have installed InstallShield 2014, like any visual studio runtime, etc ?
3- Did you checked this behavior with the latest version of InstallShield ?
... View more
Dec 30, 2020
03:54 AM
Hi @vlexdev ,
No need to keep the .ism project file in the URL location, only need to give the files which are required to install the package.
In case of msi package, its required to copy the .msi file and msi related files if any.
... View more
Dec 30, 2020
03:52 AM
Hi @Superfreak3 ,
Can you try the solution specified in the below KB article: "Install root and intermediate certificates on the build machine or add them to the certificate store InstallShield is using."
https://community.flexera.com/t5/InstallShield-Knowledge-Base/Error-6259-6258-and-6003-while-attempting-to-sign-installers/ta-p/4023
... View more
Dec 30, 2020
03:45 AM
Hi @ragava28,
Looks like the "UnInstall.exe" is not waiting for the complete uninstallation, it only trigger the uninstallation and going off.
Can you check the uninstall behavior manually by executing the "UnInstall.exe"., and see any other process is getting launched by the uninstall.exe.
... View more
Dec 29, 2020
01:28 PM
Hi @ragava28 ,
Can you check the behavior, without the "Package Configuring" and "Package Configured" events.
Also, can you tell me what kind of actions are configured the in the package events.
... View more
Latest posts by banna_k
Subject | Views | Posted |
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375 | Dec 26, 2023 11:11 AM | |
370 | Dec 26, 2023 11:06 AM | |
747 | Dec 26, 2023 10:50 AM | |
349 | Dec 26, 2023 10:42 AM | |
1336 | Dec 08, 2023 12:03 AM | |
303 | Jun 26, 2023 02:01 AM | |
634 | Dec 25, 2022 10:18 PM | |
829 | Dec 25, 2022 10:13 PM | |
2754 | Dec 06, 2022 06:18 AM | |
855 | Apr 25, 2022 10:19 AM |
Activity Feed
- Posted Re: Exit after MD5 check failed. on InstallShield Forum. Dec 26, 2023 11:11 AM
- Posted Re: Install Shield server returns BAD REQUEST when contacted by AWS EC2 instance on InstallShield Forum. Dec 26, 2023 11:06 AM
- Posted Re: Digital Signing Certificate not being used on InstallShield Forum. Dec 26, 2023 10:50 AM
- Posted Re: Cannot sign swidtag file with DigiCert Cloud HSM private key on InstallShield Forum. Dec 26, 2023 10:42 AM
- Posted Re: Signing with EV Code signing on InstallShield Forum. Dec 08, 2023 12:03 AM
- Posted Build Error -7388 on InstallShield Knowledge Base. Jun 26, 2023 02:01 AM
- Posted Re: PC Died, How Do I Activate On New PC? on InstallShield Forum. Dec 25, 2022 10:18 PM
- Posted Re: How can I obtain an activation code for a trial version? on InstallShield Forum. Dec 25, 2022 10:13 PM
- Posted Issue with InstallShield 2022 integration with Visual Studio 2022 version 17.4 on InstallShield Knowledge Base. Dec 06, 2022 06:18 AM
- Posted Re: Sectigo Code signing on InstallShield Forum. Apr 25, 2022 10:19 AM
- Posted Re: Access denied (0x5) to .tmp files. on InstallShield Forum. Jan 09, 2022 10:36 PM
- Got a Kudo for Re: Silent install of 32 bit installer not removing previous version from add/remove programs. Dec 02, 2021 04:33 AM
- Kudoed Re: Configure Cloud Licensing Server for cvirata. Oct 06, 2021 02:45 AM
- Posted Re: InstallShield Azure DevOps Build Extension on InstallShield Knowledge Base. Sep 16, 2021 12:33 AM
- Posted Re: InstallShield Azure DevOps Build Extension on InstallShield Knowledge Base. Sep 16, 2021 12:31 AM
- Posted Re: InstallShield Azure DevOps Build Extension on InstallShield Knowledge Base. May 20, 2021 10:16 AM
- Posted Re: Visual C++ 2019 (x64) prerequisite fails only if VC++ 2017 (x64) is installed on InstallShield Forum. May 18, 2021 05:21 AM
- Posted Re: Visual C++ 2019 x64 Prerequisite fails when Visual C++ 2017 x64 is installed on InstallShield Forum. May 18, 2021 05:21 AM
- Posted Re: C++ 2019 Redistributable restart required via InstallShield on InstallShield Forum. May 18, 2021 05:20 AM
- Posted InstallShield VC++ 2019 Prerequisite restart the machine after the prerequisite installation on InstallShield Knowledge Base. May 17, 2021 06:35 AM
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