Jul 14, 2022
03:51 AM
1 Kudo
Hi,
What is the exact process for Flexera identifying new products when raised via a content request to be added to Technopedia? I have raised several requests in recent months and have received similar responses for some products along the lines of "we can't add the version because we can't find it on the internet".
Is that really the case? I.e. if a particular version of a product isn't on a vendors website then Flexera won't add it to Technopedia? Take an example... I raised a request for "The MathWorks, Inc. Polyspace R2019a" to be added. It was rejected because it wasn't found online. Fair enough - however the product does exist. https://www.mathworks.com/products/new_products/r2019a-transition.html https://en.wikipedia.org/wiki/MATLAB#Release_history
So it seems just because it's not listed in an "inventory" on the vendors website, it can't be added? Are there no further checks than this? Does Flexera make no attempts to contact the manufacturer etc. when products cannot be found?
If there's anything published as to either the process or minimum actions that would be appreciated as we need to evaluate whether Technopedia is actually going to work for us going forwards if there are such restrictions on addition of products.
Thanks
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Dec 10, 2020
03:13 AM
Hi, I would like to be able to raise support tickets for my organization. I have registered with my company email however it has not linked to the company. Please could this be looked into? Regards
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Latest posts by johnkeymer
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- Got a Kudo for Content Requests - Flexera Process. Jul 14, 2022 08:59 AM
- Posted Content Requests - Flexera Process on Data Platform Forum. Jul 14, 2022 03:51 AM
- Posted Re: Getting Started with Support on Using the Case Portal. Dec 10, 2020 03:13 AM