About krubin

krubin · ‎Jul 27, 2021

A response this evening would be appreciated.

krubin · ‎Jul 26, 2021

Hi, It still does not work for the same reason: <?xml version="1.0" encoding="UTF-8"?> <failedRowProcessing>Transaction Row Number: 2 Error: Some of the role(s) from the given roles [Portal Admin User Role] is higher, so cannot be set for User</failedRowProcessing> The Entitler role is set per the following attachments, per your instructions. Any permissions below the second pic are not set. Please advise! Thank you, Ken

krubin · ‎Jul 22, 2021

Hi, I have created a user linked to an account with a particular role named Entitler. The error I am getting is shown below: <failedRowProcessing>Transaction Row Number: 2 Error: Some of the role(s) from the given roles [Portal Admin User Role] is higher, so cannot be set for User</failedRowProcessing> I get this on processing a user submitted from a spreadsheet. The account submitted before does process successfully. Please see the two attachments for what permissions are part of the Entitler role. Below the second attachment nothing was checked. Please assist. Thank you, Ken

krubin · ‎Jul 19, 2021

Hi, What level of privileges is required for a user to create an entitlement to updates? Do they need an admin account? Thank you, Ken

krubin · ‎May 21, 2021

Thank you varul!!!

krubin · ‎May 19, 2021

Hi, We have Install Shield 2013. It has reached End Of Life. A case was opened, but closed immediately by support, due to End of Life. We will update our software soon, but need help right now. Since there was no resolution, the case recommended to post this question in this blog. I really hope that someone will respond! We use Install Shield to do an update from one version of our client software to another. The issue is that during the update, the older software client does not always close down. Is there a way we can make the installer process for the new updated client software do a hard kill on the older client software process so our support will not have to close it manually for users? Thank you, Ken

krubin · ‎Apr 07, 2021

Could it be due to a changed password somehow internally?

krubin · ‎Apr 07, 2021

Hello, I submitted three Excel batch files for 18 each of accounts, users and entitlements. I get back successful statuses, but the portal is not updated for any accounts, users or entitlements. Entitlements were submitted twice, but that should not matter. It is configured to just write over it. My area is 1735. My job ids are 28513 through 28516. This is now a half hour ago. Please assist. Thank you, Ken

krubin · ‎Apr 07, 2021

Thank you!

krubin · ‎Apr 06, 2021

Hi, My old PC was damaged and I am configuring a new one. I lost my bookmarks. Can you please tell me why when I logon using either of the following urls, I get a 500 internal server error? xxxx is our specific site value. https://flexxxxx-ns-uat.flexnetoperations.com/flexnet/operations/logon.do https://flexxxxxX-ns.flexnetoperations.com/flexnet/operations/logon.do Thank you, Ken

krubin · ‎Mar 25, 2021

Hi, If we have technicians who create entitlements and updates/downloads/files do they require admin privilege? What about for creating a product? Thank you, Ken

krubin · ‎Mar 12, 2021

Sure thanks!

krubin · ‎Mar 12, 2021

Hi Jim, My final goal is to be able to tell which entitled and account based device has had a download based on the Device Updates Extract output. I run the status log after the download and then the Device Updates Extract Report. Sometimes the status log is run on devices that did not have a download, because I'm not sure if they were downloaded. I believe that this entry below did not update on today 3/12. Device A222 is entitled, registered and account based. I noticed some null fields. A222_BMSClient,,,,BloomlinkClient-7.0.2.0-7.0.3.0,BloomlinkClient-7.0.2.0-7.0.3.0,Download started,A222,"Mar 12, 2021 05:49:34",English,Windows-64,BloomlinkClient-7.0.3.0 A222 was updated on 3/11. I do not see nulls. A222_BloomlinkClient,A222_BloomlinkClient,BloomlinkClientA222,BloomlinkClientA222,BloomlinkClient-7.0.2.0-7.0.3.0,BloomlinkClient-7.0.2.0-7.0.3.0,Download started,A222,"Mar 11, 2021 09:49:34",English,Windows-64,BloomlinkClient-7.0.3.0 Does the lack of nulls tell me that one update occurred on 3/11 and did not occur on 3/12 or not? Sorry for so much back and forth. Regards, Ken

krubin · ‎Mar 12, 2021

Hi Jim, To be specific, If I don't think I did an update for a registered device A222 (linked to an account) today. Why does the line show in the Device Updates Extract attached ? Some fields are null such as Device Name and Account Id. I did the status log restful call for it, then ran the extract report. Thank you, Ken

krubin · ‎Mar 11, 2021

Hello, I was able to get an output for the Device Updates Extract Data. I'm trying to gain a clearer understanding of the report output data. The .csv file is attached. I have done downloads for shops A222 and P365 and all of the fields are filled out. This makes sense. Shop P364 is entitled, but no download was performed. I can see that some of the fields are null, which makes sense. Shop A777 is not entitled and no download has been attempted.I can see that some of the fields are null also, which makes sense. How would I explain to others why certain fields are set to null when there is no download done? Thank you, Ken

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Date Last Visited	‎Oct 01, 2021 11:22 PM

Re: Level of privileges required

Re: Level of privileges required

Re: Level of privileges required

Level of privileges required

Re: Production Issue - Closing client software

Production Issue - Closing client software

Re: I submitted Excel batch files, get back successful status, but portal not updated

I submitted Excel batch files, get back successful status, but portal not updated

Re: Logon issue- necessary for production support!

Logon issue- necessary for production support!

Privilege Level for a user required

Re: Question about Device Updates Extract report structure

Re: Question about Device Updates Extract report structure

Re: Question about Device Updates Extract report structure

Question about Device Updates Extract report structure

Re: Level of privileges required

Re: Level of privileges required

Re: Level of privileges required

Level of privileges required

Re: Production Issue - Closing client software

Production Issue - Closing client software

Re: I submitted Excel batch files, get back successful status, but portal not updated

I submitted Excel batch files, get back successful status, but portal not updated

Re: Logon issue- necessary for production support!

Logon issue- necessary for production support!