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IanBrooke
Pilgrim
Aug 03, 2018
10:51 PM
vdonga wrote: InstallShield 2012 is end of life and not eligible for upgrades. You can purchase the product directly from here Or if you wish to take the sales route and the form on the website is not worrying for you, please send me a private message with your contact details. I'll ensure someone will get in touch. Thanks for your reply vdonga and for the info. If there is no upgrade available I won't be taking this further, there are plenty of alternative products available.
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Aug 03, 2018
02:11 PM
Yes, I know this is somewhat off-topic, but right now I don't care. I've been going around in circles for over a week trying to get some assistance and nothing works. I've been trying to get a simple question answered through the Flexera website. I've tried customer support, sales, even the one email address that's on there, nobody replies. I've completed those website forms 5 times now, I fill in the details, click submit and it just changes to a grey rectangle with a sad face in the middle, no error message, no explanation what is wrong, nothing. I'm assuming the forms are not submitting as I don't get any replies but there's no other options, perhaps I'm just being ignored. Other parts of the website tell me to contact sales support and links me back to the non-working forms. It's terrible. Anyway, all I want to find out is if there is an upgrade available for my Installshield Express 2012 and at what price. How do I get this answered? Customer, including potential customers, deserve better treatment Flexera, this problem needs addressing.
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Sep 07, 2015
03:54 AM
If the program creates files then they won't be removed. The ONLY files and folders that the uninstaller will remove are those IT creates as part of the install. It won't remove the folder (even if as in this case it created it) because the ini is in there. I would guess, although I haven't tried it, that if you actually install the ini and then simply have the program overwrite it then the uninstaller might remove it.
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Jul 20, 2012
10:04 AM
This install needs to add a 32-bit DLL to the 'System' folder. What I don't know is what happens on 64-bit machines. Do I need to just include the dll in the 'SystemFolder' section of Destination Computer's folder and will the installer figure out that it should really go in Syswow64, or, do I need to include the dll under both Systemfolder and WindowsFolder\Syswow64, or something else? Thanks
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Jun 19, 2012
12:43 PM
Hi, I was wondering if anyone could give me a definitive explanation of these 2 codes and especially when I should change either of them. I'm confused because the help for Upgrade Code says that it "... should remain the same for all versions of a product". The help for Product Code says "... changing the Product Code after you have already distributed your release is not recommended". So it seems that neither of these codes is supposed to change, however it's impossible to install a new version of a product if these codes are unchanged. Windows Installer says it's already installed and you have to uninstall it first. Changing the Upgrade Code only fares no better, I get the same message from Windows Installer. If I change the Product Code and leave the Upgrade Code the same as the previous release it installs perfectly. This seems to be the only way to get a new release to install, so why does help say that changing this code is not recommended? :confused:
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May 07, 2012
01:58 PM
To partly answer my own problem... If I change the Product Code but leave the Upgrade Code alone then it will upgrade to the new version. This info is in the IS Express help, sorry I missed it before. :mad: HOWEVER. It leaves the Add/Remove Programs entry for the old version on there so there are now 2 entries, one for version 7.0.2 and one for 7.0.4 I can then use the 7.0.2 uninstall to remove that version without affecting 7.0.4. I would really really like a way to remove the earlier version automatically 😞 HOWEVER.. having done that if I then uininstall 7.0.4 it leaves behind an empty application folder under Program Files(x86), presumeably because it was created by the 7.0.2 installer. But that makes no sense as all the files inside it were correctly removed even though they were initially created by 7.0.2 and then updated by 7.0.4. Jeez I hate this. :mad:
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May 07, 2012
01:11 PM
I need some help with Upgrade Paths which doesn't seem to be working. I'm trying to create a new msi embedded exe which will either install from scratch on a machine which doesn't have an earlier version or upgrades an earlier version to the latest. I added an upgrade paths entry, I left the Product Code the same as this is not a major upgrade. The Upgrade Code is the same. In the Upgrade Paths entry:- I have Min Version = 7.0.0 and Include Min Version = Yes. I have Max Version = 7.0.3 and Include Max Version = Yes. Lang Search = Exclude Language... Ignore Remove Failure = No Migrate Feature States = No. The machine I'm trying to install on has Version 7.0.2 installed. The version number I'm trying to upgrade to is 7.0.4. When I run the installer I get a message box saying that there is already a version installed and I have to use Add/Remove programs to uninstall it first. Why isn't it simply upgrading the installed version to this new one ?????????
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Apr 12, 2012
02:36 PM
I posted earlier a problem with changing Installdir. Further checks have shown that post to be inaccurate so I deleted it and here's a new one! 😮 We have an install which is using a custom action to run a vbscript which may change the Installdir to a new value from a registry key. If the key exists it points to an existing folder of an earlier installation and I need to overwrite files in that folder, otherwise I install in ProgramFilesFolder/appname. The custom action runs "After Install Welcome dialog" When it runs, the vbscript finds the registry key and seems to set appdir properly as the Destination Folder Dialog correctly shows the path from the registry key. However the files which are supposed to overwrite those in sub-folders don't get installed, instead they are installed in the default ProgramFilesFolder (which it wrongly creates), the exe however seems to be going into the correct folder (from the registry key) which is totally crazy. All the files are set to "always overwrite" and I really cannot figure out what is going on. :eek: What I did then however is to run the install up to the select Destination Folder screen. This still shows the correct folder (from the registry key) but instead of just accepting that value I use that screen's 'choose' button to navigate to the same folder, then click next and finish the install, everything then works properly. The Programfilesfolder is correctly not created and all the files go into the correct place in my existing folder. So am I setting Installdir properly or not, am I running it in the right point in the install, but if it's wrong, why does the Destination Dialog show the path that I am setting with the script??? :confused: here's the script.... Function CheckKey() Dim objShell Dim key, x key="HKCU\Software\VB and VBA Program Settings\myappname\Startup\AppPath" On Error Resume Next Set objShell = CreateObject("WScript.Shell") x=objShell.RegRead(key) Set objShell = Nothing If Err = 0 Then Session.Property("INSTALLDIR") = x & "\" Else Err.Clear End If End Function All ideas VERY welcome
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Mar 21, 2012
11:45 PM
yes it is IS Express 2012, and you do have access to themes - as I said in the post, I am able to change the theme for every install screen except that very first one.
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Mar 14, 2012
04:17 PM
I can change the themes on all screens apart from one. The very first one that appears has a heading "Preparing to Install" - can anyone tell me where to change the theme for this? Thanks
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Mar 14, 2012
04:10 PM
Apologies, this thread was posted in the wrong forum, I am re-posting it in the correct one.
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Mar 09, 2012
01:44 PM
I can change the themes on all screens apart from one. The very first one that appears has a heading "Preparing to Install" - can anyone tell me where to change the theme for this? Thanks
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Mar 09, 2012
11:51 AM
Ok folks, I finally got this figured out. 😮 In case anyone else makes this dumb mistake, here's what was causing it...... When I was creating the setup I accidentally (carelessly) created the Start Menu shortcut in the wrong place - instead of putting it below All Programs I clicked on Startup and put it below there! I'm assuming that caused the program to be permanently in use and so the shortcuts etc could not be removed. I do wish some sort of warning was put out by the uninstaller saying that it was unable to remove things and why. An uninstall log containing this info would be REALLY useful
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Mar 09, 2012
11:29 AM
dasmyth wrote: Are they marked as shared? afaik there's no way to mark a shortcut as shared. The exe and the hlp however are not marked as shared or permanent.
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Latest posts by IanBrooke
Subject | Views | Posted |
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529 | Aug 03, 2018 10:51 PM | |
755 | Aug 03, 2018 02:11 PM | |
1277 | Sep 07, 2015 03:54 AM | |
2473 | Jul 20, 2012 10:04 AM | |
2428 | Jun 19, 2012 12:43 PM | |
394 | May 07, 2012 01:58 PM | |
2389 | May 07, 2012 01:11 PM | |
2873 | Apr 12, 2012 02:36 PM | |
455 | Mar 21, 2012 11:45 PM | |
2632 | Mar 14, 2012 04:17 PM |
Activity Feed
- Posted Re: Upgrade on InstallShield Forum. Aug 03, 2018 10:51 PM
- Posted Upgrade on InstallShield Forum. Aug 03, 2018 02:11 PM
- Posted Re: Some files are not being removed during uninstall on InstallShield Forum. Sep 07, 2015 03:54 AM
- Posted 32-Bit DLL on InstallShield Forum. Jul 20, 2012 10:04 AM
- Posted Product/Upgrade Codes on InstallShield Forum. Jun 19, 2012 12:43 PM
- Posted Re: Problem with Upgrade Paths on InstallShield Forum. May 07, 2012 01:58 PM
- Posted Problem with Upgrade Paths on InstallShield Forum. May 07, 2012 01:11 PM
- Posted Revised problem with changing Installdir on InstallShield Forum. Apr 12, 2012 02:36 PM
- Posted Re: Theme changing on InstallShield Forum. Mar 21, 2012 11:45 PM
- Posted Theme changing on InstallShield Forum. Mar 14, 2012 04:17 PM
- Posted Re: Theme changes on InstallShield Forum. Mar 14, 2012 04:10 PM
- Posted Re: Theme changes on InstallShield Forum. Mar 12, 2012 11:54 AM
- Posted Theme changes on InstallShield Forum. Mar 09, 2012 01:44 PM
- Posted Re: Files not uninstalling on InstallShield Forum. Mar 09, 2012 11:51 AM
- Posted Re: Files not uninstalling on InstallShield Forum. Mar 09, 2012 11:29 AM
- Posted Re: Files not uninstalling on InstallShield Forum. Mar 08, 2012 08:21 AM
- Posted Files not uninstalling on InstallShield Forum. Mar 07, 2012 03:56 PM
- Posted Re: Always Install on InstallShield Forum. Feb 14, 2012 07:34 PM
- Posted Re: Always Install on InstallShield Forum. Feb 12, 2012 01:53 PM
- Posted Always Install on InstallShield Forum. Feb 08, 2012 01:58 PM
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