Yes, I know this is somewhat off-topic, but right now I don't care. I've been going around in circles for over a week trying to get some assistance and nothing works. I've been trying to get a simple question answered through the Flexera website. I've tried customer support, sales, even the one email address that's on there, nobody replies. I've completed those website forms 5 times now, I fill in the details, click submit and it just changes to a grey rectangle with a sad face in the middle, no error message, no explanation what is wrong, nothing. I'm assuming the forms are not submitting as I don't get any replies but there's no other options, perhaps I'm just being ignored. Other parts of the website tell me to contact sales support and links me back to the non-working forms. It's terrible. Anyway, all I want to find out is if there is an upgrade available for my Installshield Express 2012 and at what price. How do I get this answered? Customer, including potential customers, deserve better treatment Flexera, this problem needs addressing. ... View more

This install needs to add a 32-bit DLL to the 'System' folder. What I don't know is what happens on 64-bit machines. Do I need to just include the dll in the 'SystemFolder' section of Destination Computer's folder and will the installer figure out that it should really go in Syswow64, or, do I need to include the dll under both Systemfolder and WindowsFolder\Syswow64, or something else? Thanks ... View more

Hi, I was wondering if anyone could give me a definitive explanation of these 2 codes and especially when I should change either of them. I'm confused because the help for Upgrade Code says that it "... should remain the same for all versions of a product". The help for Product Code says "... changing the Product Code after you have already distributed your release is not recommended". So it seems that neither of these codes is supposed to change, however it's impossible to install a new version of a product if these codes are unchanged. Windows Installer says it's already installed and you have to uninstall it first. Changing the Upgrade Code only fares no better, I get the same message from Windows Installer. If I change the Product Code and leave the Upgrade Code the same as the previous release it installs perfectly. This seems to be the only way to get a new release to install, so why does help say that changing this code is not recommended? :confused: ... View more

I need some help with Upgrade Paths which doesn't seem to be working. I'm trying to create a new msi embedded exe which will either install from scratch on a machine which doesn't have an earlier version or upgrades an earlier version to the latest. I added an upgrade paths entry, I left the Product Code the same as this is not a major upgrade. The Upgrade Code is the same. In the Upgrade Paths entry:- I have Min Version = 7.0.0 and Include Min Version = Yes. I have Max Version = 7.0.3 and Include Max Version = Yes. Lang Search = Exclude Language... Ignore Remove Failure = No Migrate Feature States = No. The machine I'm trying to install on has Version 7.0.2 installed. The version number I'm trying to upgrade to is 7.0.4. When I run the installer I get a message box saying that there is already a version installed and I have to use Add/Remove programs to uninstall it first. Why isn't it simply upgrading the installed version to this new one ????????? ... View more

I posted earlier a problem with changing Installdir. Further checks have shown that post to be inaccurate so I deleted it and here's a new one! 😮 We have an install which is using a custom action to run a vbscript which may change the Installdir to a new value from a registry key. If the key exists it points to an existing folder of an earlier installation and I need to overwrite files in that folder, otherwise I install in ProgramFilesFolder/appname. The custom action runs "After Install Welcome dialog" When it runs, the vbscript finds the registry key and seems to set appdir properly as the Destination Folder Dialog correctly shows the path from the registry key. However the files which are supposed to overwrite those in sub-folders don't get installed, instead they are installed in the default ProgramFilesFolder (which it wrongly creates), the exe however seems to be going into the correct folder (from the registry key) which is totally crazy. All the files are set to "always overwrite" and I really cannot figure out what is going on. :eek: What I did then however is to run the install up to the select Destination Folder screen. This still shows the correct folder (from the registry key) but instead of just accepting that value I use that screen's 'choose' button to navigate to the same folder, then click next and finish the install, everything then works properly. The Programfilesfolder is correctly not created and all the files go into the correct place in my existing folder. So am I setting Installdir properly or not, am I running it in the right point in the install, but if it's wrong, why does the Destination Dialog show the path that I am setting with the script??? :confused: here's the script.... Function CheckKey() Dim objShell Dim key, x key="HKCU\Software\VB and VBA Program Settings\myappname\Startup\AppPath" On Error Resume Next Set objShell = CreateObject("WScript.Shell") x=objShell.RegRead(key) Set objShell = Nothing If Err = 0 Then Session.Property("INSTALLDIR") = x & "\" Else Err.Clear End If End Function All ideas VERY welcome ... View more

I can change the themes on all screens apart from one. The very first one that appears has a heading "Preparing to Install" - can anyone tell me where to change the theme for this? Thanks ... View more

I can change the themes on all screens apart from one. The very first one that appears has a heading "Preparing to Install" - can anyone tell me where to change the theme for this? Thanks ... View more