Hi, I am just trying to get update service to work. I have installshield 11 and I am running the evaluation of the update service. In install shield 11 I go to Installation Information -> Update Service and I enable update service and I go to "Is Product/Version Registered?" I click the button and then it takes me to the update service page and I login and follow the on screen instructions and successfully register the product. I come back to install shield 11 and go back "Is Product/Version Registered?" and in the help section I click the "Refresh" button (as tutorials have told me to do) the "Is Product/Version Registered" becomes disabled BUT instead of saying YES it still says UNKOWN. I went ahead and built the install and then installed it on a test machine with internet. It successfullly installed the application and Update Manager. I then went into the update service website and tried to send a message and an update but the update manager on the test machine still picks up nothing. What am I doing wrong? Is it because the product registration still says unknown? If so why? because I am connected to the net when I try to register the product and it's picking up all the product details fine. ANY help would be greatly appreciated. ... View more

This may just be my machine, but I get a no internet connection detected when the Acquire New License Wizard tries to communicate with the license server. I have an broadband internet connection obviously so I am not sure why it is saying this. Any ideas ? ... View more