I'm not sure if this is the right place to post. Feel free to move if there is a more appropriate forum.
I am seeing errors when I log into our FlexNet portal and click on Devices. The error states: "Failed to read a response: javax.xml.bind.UnmarshalException - with linked exception: [com.ctc.wstx.exc.WstxParsingException: Illegal character entity: expansion character (code 0x2 at [row,col {unknown-source}]: [1,14345]]".
This prevents us from being able to do license searches which is something we do on a daily basis. Any idea what may be causing this? We have checked on multiple computers with Chrome and Firefox.
It looks like there could be unsupported character types in device metadata, the recommended course of action is to submit a support ticket so that someone can work with you directly.
As an update a non-standard character was found in one of the Device Alias fields. An internal ticket was created to resolve the issue. If you contact support you can can reference SSRE-2544.
It looks like there could be unsupported character types in device metadata, the recommended course of action is to submit a support ticket so that someone can work with you directly.
Can you point me to the official support ticket portal? I have seen reference to using the Get Support option at the top of this community, but I don't see the option to initiate a ticket there like it was shown in the screenshots.
As an update a non-standard character was found in one of the Device Alias fields. An internal ticket was created to resolve the issue. If you contact support you can can reference SSRE-2544.
