Aug 11, 2021
08:50 AM
Hi @davidle ,
You could have a look at the intermediate data file to understand the asset id for which the import is failing.
The intermediate data file could be found at "c:\ProgramData\Flexera Software\Beacon\IntermediateData" or "c:\ProgramData\Flexera Software\Beacon\IntermediateData\Uploaded" folder in the beacon machine. Look for the latest zip file in this, and open the zip file. You may find some xml files in this. Please find the xml file related to the installer evidence and navigate to the end of the file. Here you should be able to find the asset id for which the junk character is appearing.
Hope this helps.
Thanks,
Satheesh.
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Aug 10, 2021
09:05 AM
Hi @davidle ,
We have seen similar issues with some other characters for another customer. Since there were additional characters, we asked the customer to contact Tanium and get the record removed. That helped the customer to unblock their import. If you could contact your Tanium TAM, they should be able to help you remove it.
We have handled 32 characters and we are now looking at a better way to handle this, rather than handling each character.
Thanks,
Satheesh.
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Jul 23, 2021
04:01 AM
2 Kudos
Hi Rob,
Can you have a look at the report with the name " Flexera Report Computer" under Tanium->Asset->Reports, and check if these devices appear in that report?
This report has the same data that is pulled by the FNMS adapter, because this is based on the same view that is used by the adapter.
Please do let us know what you find.
Thanks,
Satheesh.
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Mar 09, 2020
06:37 AM
2 Kudos
Hi @dcopher ,
The tci_Computer table is maintained by Tanium and not by Flexera. Therefore we are not sure about the information in that column. We had a look at the Tanium Asset documentation, but couldn't find the definition for the column/attribute "Total Disk Space".
The documentation that we looked at is located at: https://docs.tanium.com/asset/asset/index.html
Can you please reach out to Tanium support to get this information? They should be able to help you with the second query as well. We will also keep looking for documentation which could explain these.
Please let us know if you want anything further.
Thanks,
Satheesh.
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About
Senior Software Engineer
Bangalore
Latest posts by schandran
Subject | Views | Posted |
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711 | Aug 11, 2021 08:50 AM | |
744 | Aug 10, 2021 09:05 AM | |
596 | Jul 23, 2021 04:01 AM | |
887 | Mar 09, 2020 06:37 AM |
Activity Feed
- Posted Re: Error reading data from Tanium: System.ArgumentException: '', hexadecimal value 0x08, is an invalid character. on FlexNet Manager Forum. Aug 11, 2021 08:50 AM
- Got a Kudo for Re: Solaris/SunOS servers not coming in via Tanium Asset Connector. Aug 11, 2021 03:06 AM
- Posted Re: Error reading data from Tanium: System.ArgumentException: '', hexadecimal value 0x08, is an invalid character. on FlexNet Manager Forum. Aug 10, 2021 09:05 AM
- Got a Kudo for Re: Solaris/SunOS servers not coming in via Tanium Asset Connector. Jul 23, 2021 07:53 AM
- Posted Re: Solaris/SunOS servers not coming in via Tanium Asset Connector on FlexNet Manager Forum. Jul 23, 2021 04:01 AM
- Got a Kudo for Re: FNM + Tanium Asset (tci_Computer). Mar 11, 2020 06:25 AM
- Got a Kudo for Re: FNM + Tanium Asset (tci_Computer). Mar 09, 2020 08:02 AM
- Posted Re: FNM + Tanium Asset (tci_Computer) on FlexNet Manager Forum. Mar 09, 2020 06:37 AM