SVM on-premise Virtual Appliance Unable to update to the latest version. The most common issue is where the latest SVM RPM file cant be found at the customer https://ca.secunia.com/download/ portal.
You are receiving an error “Latest RPM or Response Status: None”
login to Linux terminal using open administrator shell and follow the below troubleshooting instructions
VirtualAppliance.log contain the below messages:
2020-11-03 12:42:34,387 INFO svm mode is: True2020-11-03 12:42:34,658 INFO latest rpm is: None
Important: The php-xml dependency needs to be installed before updating your SVM VA to the latest version.
yum install php-xml
1- The SVM mode value is set to true:
2- The latest RPM is not available at the customer download portal https://ca.secunia.com/download/ .
2020-11-03 14:51:39,211 INFO svm mode is: False2020-11-03 14:51:39,211 INFO not svm debug mode...2020-11-03 14:51:39,216 DEBUG Starting new HTTPS connection (1): ca.secunia.com:4432020-11-03 14:51:39,453 DEBUG https://ca.secunia.com:443 "GET /download/ HTTP/1.1" 200 5672020-11-03 14:51:39,460 INFO Downloading: /tmp/download/csi-188.8.131.52-2.el7.x86_64.php7.rpm2020-11-03 14:51:39,462 DEBUG Starting new HTTPS connection (1): ca.secunia.com:4432020-11-03 14:51:39,767 DEBUG https://ca.secunia.com:443 "GET /download/do/csi-184.108.40.206-2.el7.x86_64.php7.rpm HTTP/1.1" 200 None2020-11-03 14:51:41,475 INFO latest rpm is available.2020-11-03 14:51:41,476 INFO latest rpm is: csi-220.127.116.11-2.el7.x86_64.php7.rpm
If the SVM VA is on very old version then the installation might not be able to start automatically. Please follow the below procedure to update your SVM VA with latest SVM RPM.
You can also follow the below video for troubleshooting.
Nov 03, 2020