Symptoms: Type 3 scan results may not be processed by the on-prem SVM Server so you do not see these scan results in your SVM UI. However, when amending the scan type to type 2 you see these scan results processed and visible in the SVM UI. Upon in...
Symptoms: Type 3 scan results may not be processed by the on-prem SVM Server so you do not see these scan results in your SVM UI. However, when amending the scan type to type 2 you see these scan results processed and visible in the SVM UI. Upon in...
If you see the below error when trying to upgrade Red Hat Enterprise Linux (RHEL) on-prem to Software Vulnerability Manager version csi-7.6.1.22 while using the install command 'rpm -Uvh csi-7.6.1.22-0.el7.x86_64.php7.rpm', you're likely experiencin...
Summary This article will assist SVM customers with allowing the 'Flexera Corporate Software Inspector Daemon' to bypass the local proxy settings configured in Windows. Steps Launch Regedit.exe as administrator on the Server which has the 'Flexera...
Problem Customer migrated all users from username/password to Azure SSO with conditional access, and they planned to change on tenant level "Disable standard login (Ensure SSO is working first, to prevent a lockout.)." The problem is after changi...
Summary This article will help our SVM customers with how they integrate the Azure SSO with SVM. Steps Create a sample SVM user with specific SVM modules, which you want to use to copy permissions for Azure AD users to create in SVMEnable SVM SSO ...
Summary In certain instances an installation issue has been identified when updating Adobe Acrobat Reader DC to version 21.001.20135 using Microsoft System Center Configuration Manager deployment package. Diagnosis: Product installation log:Product...
Summary This article will help our SVM on-premise customer to configure MariaDB 10.3 from Mariadb 5.5 on SVM On-premise Server.Important: Make sure you have the latest DB backup ( /usr/local/Secunia/csi/backup) and config.ini ( /usr/local/Secunia/co...
In order to connect to SVM via API calls, it is necessary to obtain a Token (UID). Included are instructions to retrieve this from both Chrome & Internet Explorer. Chrome Please press F12, select Network and login to SVM. You will have to scroll up...
Summary: The current SVM on-premise version doesn't support the PHP 7.3, since PHP 7.2 has already been EOL in November 2020. This article will help our SVM on-premise customer to upgrade the PHP 7.2 version to PHP 7.3.Steps : Prerequisite: you ne...
Summary Adobe no longer supports Flash Player after December 31, 2020, and blocked Flash content from running in Flash Player beginning January 12, 2021, Adobe strongly recommends all users immediately uninstall Flash Player to help protect their s...
Description: The latest secure standalone installers of the Google Chrome product appear to fail on install for systems that have no prior installation. Currently, based on our research and quality assurance, the issue appears to show a problem o...
The following tutorial discusses upgrading PHP and MariaDb whilst updating to the latest version of SVM. The following video details step by step, with a copy of the instructions below; https://www.youtube.com/watch?v=GoZcFx_wQFc Backup Existing Dat...
Description: Multiple vulnerabilities have been reported in SolarWinds Orion Platform and SolarWinds Network Performance Monitor, which can be exploited by malicious people to conduct cross-site scripting attacks, disclose sensitive information, ma...
Summary This article will help you upgrade from a previous version of Software Vulnerability Manager On-Premises Edition running at RHEL to the latest version. Steps: Download the latest rpm from the RPM download portal and copy to your SVM RHEL 7 ...
Summary The customer faces an issue where the product status in Software Vulnerability Manager is incorrect. Cause The product detection rule is not available in the product vulnerability database.Vulnerability Database hasn't been synced with Fle...
Summary This KB article help SVM on-premise customers with how they can recover the SVM on-premise database from backup. Cause The SVM database got corrupt due to any of the reasons below. Can't log in to the SVM console via IE with the connection...
Vendor Patch Module License File Generation We need the below information from the customer to generate the Vendor Patch Module license file. Login to your SVM on-premise via command line Run the following command to open the SVM on-premise confi...
Video walk-through for SVM on-premises customers who need to check their Vulnerability Manager Tracking database has synchronized with Flexera. Commands mentioned in the video:- Connecting to the Database console mysql -u root -p Listing the Databa...
Symptoms: SVM on-premise Virtual Appliance Unable to update to the latest version. The most common issue is where the latest SVM RPM file cant be found at the customer https://ca.secunia.com/download/ portal. Diagnosis: You are receiving an error...
