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Symptoms: Type 3 scan results may not be processed by the on-prem SVM Server so you do not see these scan results in your SVM UI. 

However when amending the scan type to type 2 you see these scan results processed and visible in the SVM UI. 

Upon investigation you can follow the below to enable logging for your agent to troubleshoot:

Enable SVM Agent logging through Registry

Or you can run the below in an elevated CMD prompt in the csia.exe location to generate logging: 

 

csia.exe -c -t 3 -d "C:\temp\agentdebug.log" -v -v -v

 

The below errors can also be seen in the logging if the scan result file size is too large to be processed:

 

[03/23 16:33:22.535] Request timeouts : 120000ms, 120000ms, 120000ms
[03/23 16:33:22.629] Request returned code 200 => OK
[03/23 16:33:23.035] Server returned error when processing results.
[03/23 16:33:23.066] Scan complete in :
[03/23 16:33:23.082]  --- 255734ms CPU time
[03/23 16:33:23.098]  --- 10858958ms wall time

 

The 200 response shows the communication to the On-Prem Server is okay however the scan results cannot be processed due to the max data size being reached due to the Type 3 scans containing a larger amount of results. 


Solution:
1. Logon to SVM On-Prem server with an account that has root permissions
2. run 'vi /etc/php.ini' or equivalent depending on what text editor you are using in Linux to open the file
3. Amend the below values to the maximum amount of '20M'

upload_max_filesize = 20M
post_max_size = 20M

4. ensure this file is saved
5. run 'service httpd restart' to restart the apache service
6. Run the type 3 agent scans and confirm if these results are processed by the On-Prem Server

 

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Last update:
‎Apr 06, 2023 09:14 AM
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