Unable to return InstallShield Licenses

[rakesh_dama]

Hi,

I am not able to return the Install Shield licenses assigned to my build machines. Could you help.

[tjohnson1]

If you have access to support, please open a case with the serial number and host ID of the licenses you wish to return. If you do not have access to open cases online, please send an email with the information to support@flexerasoftware.com

[Jenifer]

Hi,

what is the error you are facing on return?

Hope you had followed details given in below articles:

•  https://community.flexera.com/t5/InstallShield-Knowledge/Deactivation-of-InstallShield/ta-p/5281?advanced=false&collapse_discussion=true&filter=includeTkbs,location&include_tkbs=true&location=category:Flexera_Software_Community&q=tsconfig%20return&search_type=thread
• https://community.flexera.com/t5/InstallShield-Knowledge/How-To-Return-Transfer-A-Licence-From-A-Concurrent-Licence/ta-p/5578

Hope it helps,

Thanks,

Jenifer

[rakesh_dama]

Thanks for looking into this.

I have tried that. Only for the licenses applied on 2 machines, it is not showing return option.