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Hello,
I wonder if you can help us to overcome the problem we are facing when using the InstallShield 2020 R2 application. Even running the application as an Administrator, we are unable to download some redistributable: the Download Items options are disabled (greyed out).
Best regards,
Elizbeth
____________________________
Elizabeth Fernandez
Software Engineer
Kontron Transportation Portugal
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Hi Fernandl,
Thanks for your response and thanks for sharing screenshot,
It looks like you have custom msm files and that files are missing, is this project is upgraded from any earlier version like from IS2016 to IS2020?
The small yellow triangle in the redistributables indicate those msm are missing
If Yes then you need to copy those missing from that older version of installshield to new IS2020 installshield folder
by default installshield shipped msm are available in this below path,
C:\Program Files (x86)\InstallShield\2020\Modules\i386
You need to check in your older IS machine and copy those missing msm and paste it to latest IS2020 merge module location.
Regards,
Vijay.A
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Hi Fernandl,
Correct me if im wrong, In installshield IDE you are not able to download the redistributable,
You are not able to download any redistributable or any specific one redististributable
Please let us know which redistributable you are trying to download, and its greyed out
Could you please share the screenshot to show the "Download Items options are disabled (greyed out)."
Regards,
Vijay.A
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Hi Vijay.A,
Thank you for your prompt support.
I am not able to download the redistributables from the Installshield IDE.
I am able to download the redistributables marked as "Needs to be downloaded" (the Download Items options are activated ), however I am not for the ones marked as "File not on local computer".
Please find attached a screenshot which shows all redistributables I am trying to download, and the Download Selected/All Required Items options greyed out:
Regards,
Elizabeth
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Hi Fernandl,
Thanks for your response and thanks for sharing screenshot,
It looks like you have custom msm files and that files are missing, is this project is upgraded from any earlier version like from IS2016 to IS2020?
The small yellow triangle in the redistributables indicate those msm are missing
If Yes then you need to copy those missing from that older version of installshield to new IS2020 installshield folder
by default installshield shipped msm are available in this below path,
C:\Program Files (x86)\InstallShield\2020\Modules\i386
You need to check in your older IS machine and copy those missing msm and paste it to latest IS2020 merge module location.
Regards,
Vijay.A
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Thank you very much for your support.
Regards,
Elizabeth