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License Server crashed. How to return and reactivate licenses?
My windows machine with the FlexNet publisher crashed and cannot be restored.
How can I return my licenses and activate it on a new machine?
Hi mrathinam,
I had a FlexNet Publisher that hosted InstallShield 2021 Concurrent Prepetual and InstallShield 2021 Standalone Build Concurrent Licenses.
The server where the FlexNet Publisher was installed crashed. So I have to set up a new sever, install the FlexNet Publisher again and have to activate the already activated licenses again.
My question is, how can I return my licenses without having access to my old server.
Best Regards
Hi @martin01, our Technical Support team will be able to assist you with this issue. Please open a new Support case and the team will work with you to resolve this. Thanks.
Hi Martin,
Thank you for contacting Revenera Support.
I have registered a case for your query and I'll be assisting you further on the case.
Case number for your reference is 02624672.
Regards,
Sunil.
Revenera Support.