License Server crashed. How to return and reactivate licenses?

[martin01]

My windows machine with the FlexNet publisher crashed and cannot be restored.

How can I return my licenses and activate it on a new machine? 

[mrathinam]

Hi @martin01 Is it a Trusted Storage license? and FNO is involved in this activation? give some more details about the FNP set-up so that I can help to fix this issue. 

Best Regards,

[martin01]

Hi mrathinam,

I had a FlexNet Publisher that hosted InstallShield 2021 Concurrent Prepetual and InstallShield 2021 Standalone Build Concurrent Licenses.

The server where the FlexNet Publisher was installed crashed. So I have to set up a new sever, install the FlexNet Publisher again and have to activate the already activated licenses again.

My question is, how can I return my licenses without having access to my old server.

Best Regards

[mrathinam]

Hi @martin01 then let me move to InstallShield forum so that team can help you to fix this issue. 

Best Regards,

[martin01]

Hi @mrathinam, that's fine for me.

Best regards

[martin01]

Hello @mrathinam how is this going on? Do I have to check another link?

[tony_flexera]

Hi @martin01, our Technical Support team will be able to assist you with this issue.  Please open a new Support case and the team will work with you to resolve this.  Thanks.

[SunilDamoder]

Hi Martin,

Thank you for contacting Revenera Support.

I have registered a case for your query and I'll be assisting you further on the case.

Case number for your reference is 02624672.

Regards,
Sunil.
Revenera Support.