About SunilDamoder

SunilDamoder · ‎Jun 23, 2022

Hi Jerry, Thank you for contacting Revenera Support. We can assist you in reactivating InstallShield. However, starting July 1, 2022, InstallShield Activation Service will be discontinued and none of the versions from InstallShield 11 to InstallShield 2013 will not be able to reactivate. Hence we recommend you to upgrade your InstallShield to latest version and avail technical support for any project that you create. Regards, Sunil. Revenera Support.

SunilDamoder · ‎Jun 23, 2022

Hi Prashant, Thank you for contacting Revenera Support. The license is perpetual and you can definitely use it even on a new machine. You just need to return the license and generate it with new host ID. I have now enabled the "Return" button and you can follow the process. We also recommend you not to share the license details in the forum due to security reasons. You can share any basic queries here. If you would like to share any license details, please email us at support@revenera.com or call us at +1 (877) 279-2853. We will raise a service request for you and assist you further. Regards, Sunil. Revenera Support.

SunilDamoder · ‎Feb 14, 2022

Hi Vy, Thank you for contacting Revenera Support. A case has been registered for your query and the case number is 02545705. Please check and respond back to the case email. Regards, Sunil. Revenera Support.

SunilDamoder · ‎Jan 27, 2022

Hi, Support for Limited Edition is now discontinued. Please go through the following link for more information: https://community.flexera.com/t5/InstallShield-News/Product-Announcement-InstallShield-Limited-Edition-Discontinued/ba-p/217448/jump-to/first-unread-message We instead suggest you to evaluate our Premier version of InstallShield and know if this suits your requirement: https://info.revenera.com/IS-EVAL-InstallShield-Premier Thanks, Sunil.

SunilDamoder · ‎Jan 27, 2022

Hi, Thank you for contacting Revenera Support. If you are having valid activation key for InstallShield Limited Edition, you can definitely reactivate again. Note: We suggest you to upgrade InstallShield to latest version as the Limited Editions are now considered as end-of-life and the support will be stopped shortly. Please let us know if you have any further queries. Thanks, Sunil. Revenera Technical Support.

SunilDamoder · ‎Jan 25, 2022

Hi Ralf, Thank you for contacting Revenera Support. A case has been registered for your query and the case number for your reference is 02539860. Thanks, Sunil. Revenera Technical Support.

SunilDamoder · ‎Jan 21, 2022

Hi Lieven, Thank you for your patience. A case has been registered for your query "InstallShield 2019 activation issue" and the case number is 02538525. Please respond back to the case email, so that we can assist you further for activation issue. Thanks, Sunil. Revenera Technical Support.

SunilDamoder · ‎Nov 12, 2021

Hi, Thank you for contacting Revenera Support. I have raised a case for your query and I have sent you an email along with the case details on your Flexera/Revenera registered email address. Thanks, Sunil. Revenera Technical Support.

SunilDamoder · ‎Sep 13, 2021

Hi Ron, Thank you for contacting us! Please share us your product serial number and the offline activation request at support@revenera.com and we should be able to assist you further. Thanks, Sunil. Revenera Technical Support.

SunilDamoder · ‎Aug 31, 2021

Hi, Thank you for your patience. The issue has now been resolved. Please check and get back to us at support@revenera.com for any further queries. Thanks, Sunil. Revenera Technical Support.

SunilDamoder · ‎Aug 31, 2021

Hi, Sorry for the inconvenience caused. This is a known issue and our engineering team is working hard on the fix. We will update you once the issue is fixed and you should then be able to reactivate. Please bear with us till then. Thanks, Sunil. Revenera Technical Support.

SunilDamoder · ‎Aug 05, 2021

Hi, Thank you for contacting Revenera Support. If you are still having access to the software on your previous machine, we suggest you to return the license from Help >> About InstallShield and then install and activate the software on your new machine. If you face any issues in activating the license, you can reach our support along with the product details such as Serial Number. You can reach us at support@revenera.com or call us at +1 (877) 279-2853. Thanks, Sunil. Revenera Technical Support.

SunilDamoder · ‎Jun 10, 2021

Hi Eric, Thank you for contacting support. Your license was occupied and hence it wasn't allowing you to activate. The license is now available and you can continue activating your InstallShield product. You can also reach us through email: support@revenera.com or call: +1 (877) 279-2853 for faster assistance. Thanks, Sunil. Revenera Technical Support.

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Date Last Visited	‎Jun 27, 2022 10:15 PM

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