Hi Shereen, Thank you for contacting Revenera Support. Could you please advise as why do need an activation code for a trial version of InstallShield and also let us know whether you are evaluating older version or the latest (2022) version of InstallShield, so that we can assist you accordingly. Regards, Sunil. Revenera Support. ... View more

Hi Nathan, Thank you for contacting Revenera Support. I have registered a case for your query and the case number for your reference is  02732399. I have sent you an email requesting for few confidential details, that cannot be shared here. Once we have the details, we will work on the fix.  Please respond back to the email. Regards, Sunil. Revenera Support. ... View more

Hi Emmanuel, Thank you for your email. Our expertise engineer Vinay is working on your case and he will be assisting you further through the case email. Regards, Sunil. Revenera Support. ... View more

Hi Emmanuel, Thank you for contacting Revenera Support. What is the version of InstallShield that you have been using? Regards, Sunil. Revenera Support. ... View more

Hi Shubhankar, Thank you for your response. I have created a case for your request and the email has been sent to shubhankar.sinha@logrhythm.com. We would require few confidential details and the same has been requested to you via email. Please respond back to the email and we will be happy to help you. Regards, Sunil. Revenera Support. ... View more

Hi Shubhankar, Thank you for contacting Revenera Support. A case has been registered for your query and the case number for your reference is  02722339. Please respond back to the case email and we will be assisting you further. Regards, Sunil. Revenera Support. ... View more

Hi Mz Huang, Thank you for contacting Revenera Support. Support for InstallShield 2015 Limited edition is stopped as the product has reached its end-of-life. We recommend you try our latest version of InstallShield, which is version 2022 and check if it meets your requirement. You can download our trial software from below link: https://info.revenera.com/IS-EVAL-InstallShield-Premier You can also avail technical support by registering for evaluation support. Regards, Sunil. Revenera Support. ... View more

Hi  Minkyung, Thank you for contacting Revenera Support. InstallShield 2010 has reached its end-of-life and there is no activation or technical support available for this product. We recommend you try our latest version of InstallShield, which is version 2022 and check if it meets your requirement. You can download our trial software from below link: https://info.revenera.com/IS-EVAL-InstallShield-Premier You can also avail technical support by registering for evaluation support. Regards, Sunil. Revenera Support. ... View more

Hi Prakash, Yes, you will have to click on "Return" under Help >> About InstallShield to release the license, in order to reactivate on a new machine. Regards, Sunil. Revenera Support ... View more

Hi Prakash, Thank you for contacting Revenera Support. You will first have to return the license from old machine, install the software on new machine and reactivate the license. Steps to return license: 1. Start InstallShield 2. Click on Help >> About InstallShield 3. Click on Return Regards, Sunil. Revenera Support. ... View more

Hi Team, Hope you have the access now to PLC. Regards, Sunil. Revenera Support. ... View more

Hi Kay, Thank you for contacting Revenera Support. InstallShield 2018 has reached its end-of-life and I'm sorry, there is no support available for this product, except installation and activation of InstallShield. For more information on EOL, refer following article: https://docs.revenera.com/eol/installshield.htm We recommend you try our latest version of InstallShield, which is version 2022 and check if it meets your requirement. You can download our trial software from below link: https://info.revenera.com/IS-EVAL-InstallShield-Premier Regards, Sunil. Revenera Support. ... View more

Hi  Kenneth, Thank you for contacting Revenera Support. Verify that the merge module exists in the merge module search path. This error may occur if an installation project that contained an InstallScript MSI object was upgrade to   InstallShield 2021, which no longer supports InstallScript MSI objects. If this is the case, remove that objects from your project through the Redistributables view. You can upgrade the InstallScript MSI object to   InstallShield 2021, which will convert it to a merge module project. Then you can add that merge module to your installation project. For more information on the build errors and warnings, refer following link: https://docs.revenera.com/installshield27helplib/helplibrary/IHelpBuildErrors.htm#ref-errorswarnings_616829058_1021306 Regards, Sunil. Revenera Support. ... View more