License Activation

[jatkin]

Hi,

I have a new machine that I have installed InstallShield on.

Unfortunately my old machine has now been imaged before I had the chance to deactivate the license on it. Could this be deactivated remotely for me so that I can activate it on my new machine.

Many thanks,

James

[UtsabKarmakar]

Hi,

May I know which type of license you are using for activation?

Thanks

[jatkin]

Hi, Sorry for the delay. This is for InstallShield Professional (Bronze Maintenance). Thanks, James

[Flex-Jeremy]

Hi @jatkin, 

You will want to contact our technical support team to return the license to you. 
You will need to provide your activation code or serial number to support when you email or call. 

The support email address is: Support @Flexera.com 

[jatkin]

Ok, I will do that and let you know how I get on. Thanks

[jatkin]

I sent an email first thing yesterday but have had absolutely nothing back. Do you know if there is a number I can call? 

[Jenifer · Accepted solution]

Hi @jatkin ,

I could see the below recent license activation issue got solved by contacting support as well there are adequate instructions.Can you try out ?

https://community.flexera.com/t5/InstallShield-Forum/InstallShield-Express-2014-perpetual-license-expired-really/m-p/97785#M65255

Thanks,

Jenifer

[jatkin]

Hi,

Thanks for the link - this seems to have worked 🙂

Thanks a lot for the assistance.

James