after problems with reactivation I make a re-installation of Installshield 2010 (Windows 7 ). Now I getting a Time-limited Trial dialog box to activate my Installshield. After that I getting a Activation Complete Message. But after re-open installshield I getting the same Time-limited Trial dialog box again.
In tsconfig /info I still see -> Expires: 30-Mar-2019
Currently getting no answer from support (after sending email), but it is urgent.
What type of licensing you are using?In this case you aren't able to launch InstallShield i guess.Correct me if i am wrong.
Can you please attach InstallShield.log which you would find under <INSTALLDIR>\<InstallShield Version>\System\InstallShield.log here?
That can tell us what happens internally.
What you mean with type of licensing?
Last year I had a similar problem with re-activation (after getting new license.response file from support in combination with offline reactivation, it works). Now I had the same problem with reactivation but offline reactivation also not works anymore. After that I re-install installshield as described...but now some other issue... ;).
Attached is the log file
Type of licensing means nodelocked/concurrent/self hosted something like that.
Looks like one of the main licensing checks had failed as per log file.It might be due to:
- License details dint match with expected version/product string
- The specific edition that you run might need reactivation