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Hi,
I have a new machine that I have installed InstallShield on.
Unfortunately my old machine has now been imaged before I had the chance to deactivate the license on it. Could this be deactivated remotely for me so that I can activate it on my new machine.
Many thanks,
James
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Hi @jatkin ,
I could see the below recent license activation issue got solved by contacting support as well there are adequate instructions.Can you try out ?
Thanks,
Jenifer
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Hi,
May I know which type of license you are using for activation?
Thanks
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Hi @jatkin,
You will want to contact our technical support team to return the license to you.
You will need to provide your activation code or serial number to support when you email or call.
The support email address is: Support @Flexera.com
If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".
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I sent an email first thing yesterday but have had absolutely nothing back. Do you know if there is a number I can call?
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Hi @jatkin ,
I could see the below recent license activation issue got solved by contacting support as well there are adequate instructions.Can you try out ?
Thanks,
Jenifer
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Hi,
Thanks for the link - this seems to have worked 🙂
Thanks a lot for the assistance.
James
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