jatkin
Occasional contributor

License Activation

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Hi,

I have a new machine that I have installed InstallShield on.

Unfortunately my old machine has now been imaged before I had the chance to deactivate the license on it. Could this be deactivated remotely for me so that I can activate it on my new machine.

Many thanks,

James

1 Solution

Hi @jatkin ,

I could see the below recent license activation issue got solved by contacting support as well there are adequate instructions.Can you try out ?

https://community.flexera.com/t5/InstallShield-Forum/InstallShield-Express-2014-perpetual-license-ex...

 

Thanks,

Jenifer

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7 Replies
UtsabKarmakar
Flexera
Flexera

Hi,

May I know which type of license you are using for activation?

 

Thanks

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jatkin
Occasional contributor
Hi, Sorry for the delay. This is for InstallShield Professional (Bronze Maintenance). Thanks, James
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Flex-Jeremy
Flexera
Flexera

Hi @jatkin

You will want to contact our technical support team to return the license to you. 
You will need to provide your activation code or serial number to support when you email or call. 

The support email address is: Support @Flexera.com 

I am only human; anything said is my view or from my own experience and not necessarily that of Flexera.
If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".
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jatkin
Occasional contributor
Ok, I will do that and let you know how I get on. Thanks
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jatkin
Occasional contributor

I sent an email first thing yesterday but have had absolutely nothing back. Do you know if there is a number I can call? 

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Hi @jatkin ,

I could see the below recent license activation issue got solved by contacting support as well there are adequate instructions.Can you try out ?

https://community.flexera.com/t5/InstallShield-Forum/InstallShield-Express-2014-perpetual-license-ex...

 

Thanks,

Jenifer

View solution in original post

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jatkin
Occasional contributor

Hi,

Thanks for the link - this seems to have worked 🙂

Thanks a lot for the assistance.

James

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