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jatkin
Flexera beginner

License Activation

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Hi,

I have a new machine that I have installed InstallShield on.

Unfortunately my old machine has now been imaged before I had the chance to deactivate the license on it. Could this be deactivated remotely for me so that I can activate it on my new machine.

Many thanks,

James

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1 Solution

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Flexera Jenifer
Flexera

Re: License Activation

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Hi @jatkin ,

I could see the below recent license activation issue got solved by contacting support as well there are adequate instructions.Can you try out ?

https://community.flexera.com/t5/InstallShield-Forum/InstallShield-Express-2014-perpetual-license-ex...

 

Thanks,

Jenifer

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7 Replies

Re: License Activation

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Hi,

May I know which type of license you are using for activation?

 

Thanks

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jatkin
Flexera beginner

Re: License Activation

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Hi, Sorry for the delay. This is for InstallShield Professional (Bronze Maintenance). Thanks, James
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Flexera Flex-Jeremy
Flexera

Re: License Activation

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Hi @jatkin

You will want to contact our technical support team to return the license to you. 
You will need to provide your activation code or serial number to support when you email or call. 

The support email address is: Support @Flexera.com 

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jatkin
Flexera beginner

Re: License Activation

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Ok, I will do that and let you know how I get on. Thanks
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jatkin
Flexera beginner

Re: License Activation

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I sent an email first thing yesterday but have had absolutely nothing back. Do you know if there is a number I can call? 

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Flexera Jenifer
Flexera

Re: License Activation

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Hi @jatkin ,

I could see the below recent license activation issue got solved by contacting support as well there are adequate instructions.Can you try out ?

https://community.flexera.com/t5/InstallShield-Forum/InstallShield-Express-2014-perpetual-license-ex...

 

Thanks,

Jenifer

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jatkin
Flexera beginner

Re: License Activation

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Hi,

Thanks for the link - this seems to have worked :-)

Thanks a lot for the assistance.

James

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