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‎Aug 31, 2007
02:35 PM
Length limition for Product Name in 2008
Hi,
I updated the Product Name to "ABCDEFGHIJKLMNOP", however only ABCDEFGHI show up on the ProdcutName of Setup.exe properties.dialog. The file name is truncated. Is this a 2008 bug? No issue with Installshield 12 version.
Anyway to fix this? Is there a hotfix?
Thanks
iron_giant
I updated the Product Name to "ABCDEFGHIJKLMNOP", however only ABCDEFGHI show up on the ProdcutName of Setup.exe properties.dialog. The file name is truncated. Is this a 2008 bug? No issue with Installshield 12 version.
Anyway to fix this? Is there a hotfix?
Thanks
iron_giant
(12) Replies
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‎Sep 03, 2007
03:24 AM
FileDescription and LegalCopyright will be also be truncated.
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‎Sep 04, 2007
01:35 PM
We recently converted from installshield 12 also. What we are finding is that (as mentioned above) the Product Name, Product Version and File Version are all being truncated.
It's not something simple like a length limit either, unless they all have independent limits. Our Product Version is getting truncated to "5.5." (4 characters) when it should say "5.5.89.1283", for example. Our long File Version appears as "5.5.89.128" rather than "5.5.89.1283". Our Product Name gets truncated from (e.g.) "VWXYZ Desktop Installer" to just "VWXYZ Desktop" instead.
We have verified that all of these things look perfect in the ISM file, but somehow are garbled when the setup exe is generated.
This bug in installshield 2008 makes our product look very unprofessional and slipshod. It would be nice if they would fix this problem immediately, but I don't know how fast such bugs are addressed (if ever). We would also need a standalone build update, since that's how all our builds are created; we don't generate anything with the IDE itself anymore.
It's not something simple like a length limit either, unless they all have independent limits. Our Product Version is getting truncated to "5.5." (4 characters) when it should say "5.5.89.1283", for example. Our long File Version appears as "5.5.89.128" rather than "5.5.89.1283". Our Product Name gets truncated from (e.g.) "VWXYZ Desktop Installer" to just "VWXYZ Desktop" instead.
We have verified that all of these things look perfect in the ISM file, but somehow are garbled when the setup exe is generated.
This bug in installshield 2008 makes our product look very unprofessional and slipshod. It would be nice if they would fix this problem immediately, but I don't know how fast such bugs are addressed (if ever). We would also need a standalone build update, since that's how all our builds are created; we don't generate anything with the IDE itself anymore.
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‎Sep 04, 2007
04:00 PM
What project type are you using? I just tried it with a simple Basic MSI project and it seems to work fine.
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‎Sep 04, 2007
04:07 PM
we have a basic msi project. actually, we have four, all of which are behaving the same way. they were all recently converted from is12. three of these installers were originally developed under is12, whereas the other was developed under is10. we use installscript in all of these (which means the older installer was basic msi + installscript at one point).
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‎Sep 04, 2007
04:17 PM
What OS are you building on? Also, do you have the SP installed (I don't know of anything in the SP that would have fixed this issue, just trying to get enough information so we can reproduce the issue here).
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‎Sep 04, 2007
05:16 PM
Just to avoid any confusion from my previous post, there has been no SP to this point for IS 2008 (was confusing this release with prrior releases).
Anyway, after further investigation, this is in fact an legit issue. We will provide a hotfix, which I will post it here once it's done.
Anyway, after further investigation, this is in fact an legit issue. We will provide a hotfix, which I will post it here once it's done.
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‎Sep 10, 2007
12:11 PM
A KB is in the works, but in the meantime I have attached the latest binaries that fix this issue. You will need to replace setup.exe and setupPreReq.exe on your local system with the ones attached to this message. These files are both located in the \Redist\Language Independent\i386 folder (typically something like C:\Program Files\Macrovision\IS2008\Redist\Language Independent\i386).
Once you replace those files, rebuild your setup and you should be good to go. If there are any problems, please let me know.
Once you replace those files, rebuild your setup and you should be good to go. If there are any problems, please let me know.
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‎Sep 10, 2007
12:13 PM
hi,
Thanks all for your info.
we just converted from installshield 12 to 2008 also. We are using Basic MSI [Windows] project (.ism file). No issue with installshield 12.
I am looking forword for the hotfix...so i can mark these installshield related bugs to "fixed" 😄
Thanks all for your info.
we just converted from installshield 12 to 2008 also. We are using Basic MSI [Windows] project (.ism file). No issue with installshield 12.
I am looking forword for the hotfix...so i can mark these installshield related bugs to "fixed" 😄
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‎Sep 13, 2007
04:04 PM
Martin,
Thanks for the fix. After I replaced two *.exe files, the Product name and version number are not truncated after rebuild.
😄
Thanks for the fix. After I replaced two *.exe files, the Product name and version number are not truncated after rebuild.
😄
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‎Sep 14, 2007
12:56 PM
Martin,
Do you know when this fix will be released to installshield 2008 user?
Thanks
Do you know when this fix will be released to installshield 2008 user?
Thanks
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‎Sep 20, 2007
06:51 AM
It's available here:
HOTFIX: Setup.exe File Version Information Being Truncated
http://support.installshield.com/kb/view.asp?articleid=Q113578
HOTFIX: Setup.exe File Version Information Being Truncated
http://support.installshield.com/kb/view.asp?articleid=Q113578
Stefan Krueger
InstallSite.org
InstallSite.org
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‎Sep 20, 2007
01:44 PM
I had the same problem - I had a project in IS Express 11.5 that was upgraded to InstallShield Express 2008 and we noticed the product version is now truncated to 4 characters. I downloaded the hotfix Stefan mentioned, and it looks like it works for Express as well (though the Hotfix doesn't mention it in the 'applies to' section).
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