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ksomasundaram
Level 2
‎May 06, 2019 01:23 PM

Instal Shield 2016 licence re-activation failed

Hi

The re-activation licence screen fails showing error 51406 - Fulfilment record is disabled.

I tried offline also, the key get activated and xml downloads but doesnt get activated in the popup screen.

I have emailed the support and have got any reply yet.

Thanks

LandMark Health Team

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(3) Replies
Jenifer
Flexera Alumni
‎May 07, 2019 04:14 AM

Hi @ksomasundaram, Did you try de-activating and activating again? Below article can help you with de-activating: https://community.flexera.com/t5/InstallShield-Knowledge/Deactivation-of-InstallShield/ta-p/5281 Then try activation,it might work. Thanks, Jenifer
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ksomasundaram
Level 2
In response to Jenifer
‎May 08, 2019 01:19 PM

Hi jenifer

Thanks for your reply.

I tried de-activating. But still getting the error - 51406 - Fulfillment record is disabled. Screen shot attached.
 
Thanks
 
 

 

 

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Jenifer
Flexera Alumni
In response to ksomasundaram
‎May 09, 2019 04:42 AM

Hi @ksomasundaram ,

 

You can raise support ticket,before raising ticket please go through below community post which is similar issue:

https://community.flexera.com/t5/InstallShield-Forum/InsallShield-Express-2014-perpetual-license-expired-really/m-p/96433#M65157%2Fjump-to%2Ffirst-unread-message

 

Thanks,

Jenifer

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