InstallShield Express 2014 perpetual license expired, really?

[amartinidg]

Hi,

I want to reactivate InstallShiell2014 product (I have a perpetual license, it´s a strange!!!) I tried through Online/Offline activation and doesn’t work anything...finally I sent a web request to this URL (https://flexerasoftware.flexnetoperations.com/control/inst/offlineActivation). But it doesn’t work too.I will try to write directly to support but I can´t find a web request form or email.

Any ideas?

Regards and thanks a lot.

Pedro

[UtsabKarmakar]

Hi,

You can look in to the following link on how to :

https://helpnet.flexerasoftware.com/installshield22helplib/Subsystems/installshield22verification/he...

Or , You can go to : https://community.flexera.com/t5/Flexera-Software-Community/ct-p/Flexera_Software_Community and login to community and under Get Support > Open New Case.

Thanks

[amartinidg]

Hi,

I can´t view Get Support > Open New Case, because I staied out of contract support (I have a perpetual software license without support). I try to reactive online but I can´t uploading a response (activacion.xml) file, I dont appear this text on my screen. I have a InstallShield 2014 and you instruccions is to InstallShield2015

Thanks for you help.

Regards,

Pedro

[UtsabKarmakar]

Hi,

Were you able to get response file(activation.xml) for the offline activation? after you sent  a web request to this URL (https://flexerasoftware.flexnetoperations.com/control/inst/offlineActivation)

Thanks.

[amartinidg]

Hi, Yes, I receive the response file but I could not upload it. See all my steps (see attached pdf) Thank you.

[UtsabKarmakar]

Hi,

I see that all the steps performed are correct. In this case you can contact support at installshieldsupport@installshield.com(for help in English) or offlineactivations-japan@installshield.com (for help in Japanese) so that they can re-enable your activation code if it is allowed.

Thanks

[amartinidg]

Hi, I sent an email to this email direction a few days ago without response... this situation it's very frustrating!! Thanks.

[Bikram]

Hi, can you please try to return the license first using "TSConfig.exe /return" and then try reactivating. Thanks, Bikram

[mei_liu]

I am facing the same issue.  email to 'support@flexerasoftware.com' and installshieldsupport@installshield.com went unanswered.
how can I get my perpetual license reactivated? 

thanks

[mei_liu]

i tried TSConfig  /return, generated a request file, when i went to offlineactivation and uploaded the request file, i got

The activation request XML was missing or malformed.