If you find that it will be necessary to move your license to a new machine, the license must first be returned or deactivated from the previous machine before it can be activated on the new machine.
Synopsis
InstallShield node-locked licenses are single-machine, single-user licenses according to the End-User License Agreement (EULA). This means that they can be activated on one machine and accessed by one user.
If moving a license to a new machine is required, the license must be returned or deactivated from the machine on which it is currently activated, before attempting to activate the license on a new machine.
Please note that there is a return limit for each type of licence:
Node Locked Licence If your licence is a node locked licence, then you are allowed to return/deactivate/transfer your licence up to a maximum of four times per year.
Concurrent Licence If your licence is a concurrent licence and you would like to return/transfer it from the current licence server to a new/another licence server, then please note that there is a return/transfer limit of 2 returns/transfers per year.
Discussion
This section included steps for both online and offline activation methods of deactivation.
Online Deactivation:
1) Reinstall the software on the previous machine (if it has been uninstalled). 2) From the command-line change directories to the appropriate default path:
Note: For 64 bit machines, the default location will be under the (x86) Directory.
For example:
InstallShield 2011 on a 64-bit machine will be located at C:\Program Files (x86)\InstallShield\2011\System
3) For InstallShield, execute the following Command: TSconfig /return
Activation Server URL: activationservice.installshield.comNote: We suggest allowing incoming and outgoing traffic to and from *.flexerasoftware.com and *.installshield.com as well as making sure that ports 80, 443 & 8443 are open.
Offline Deactivation:
1) Reinstall the software on the previous machine (if it has been uninstalled) 2) Open up a Command Prompt and CD to the appropriate default path. 3) Execute the following command for InstallShield which will generate a request code: TSconfig /return /no_internet 4) For InstallShield 2014 and later, process the request code at our Product and License Center self-service web page. .
Additional Information
If you have InstallShield 2010 or newer, you can also return the license by going to Help->About InstallShield and selecting the return button.
If you have successfully deactivated your license, but are unable to activate InstallShield on a new machine:
1) See the links below for additional information and troubleshooting steps regarding activation. 2) If further assistance is required, contact Support .
