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Flexera Alumni

We're happy to announce that the latest version of the ServiceNow Flexera Integration Scoped App integration (v5.0.8) has passed certification and is now available in the ServiceNow Store.


Quick facts

  • App version: 5.0.854
  • Release date on ServiceNow store: May 23,  2022
  • Supported ServiceNow version: San Diego, Rome, Quebec


Upgrading the app

This version requires a one-time step before the upgrade. If you missed the step before the upgrade, contact the Flexera support team. The step helps prevents skipping any steps from future upgrades.

  • Instructions on upgrading the Flexera Integration app - click here
  • Clean up information for those who are upgrading from retracted versions (5.0.7, 5.0.815) - click here for KBA


What is new?

IT Visibility and Data Platform Integration

  • Added IRE compatibility.  Data from the Flexera scoped app can now be processed by the ServiceNow IRE rules.
  • Added the option to process all hardware data from Data Platform.
  • Enhanced ServiceNow transforms processing performance. (Data Platform 5.5.50 or newer is required to for Data Platform integration.)
  • Added the option to not populate the x_fls_flexera_fnms_normalized_software_instances table when the Integrate Flexera Models/Installations in ServiceNow Native tables option is set to true on the Integration Properties page.
  • Added the ability to capture and track Flexera integration performance statistics.
  • Bug fixes and stability improvements
    • IT Visibility: Added "os_domain" field in x_fls_flexera_fnms_computer view to avoid the de-dup issue.
    • IT Visibility: Some of the hardware records were getting ignored while processing into ServiceNow (IRE). 
    • Native table Transform maps associated with the "x_fls_flexera_fnms_software_model_with_lifecycle_import"  not getting triggered even though the Native table properties are enabled.
    • Data Platform: Duplicate Software Installation (CMDB_SAM_SW_INSTALL table) records in ServiceNow.
    • Data Platform: Some software will not be normalized when ServiceNow or other discovery sources overwrites computer records created by Flexera.


FlexNet Manager Suite integration

  • No FlexNet Manager Suite-related change in this release.


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