Suggested Actions

Suggest an improvement

Submit a request for new functionality or enhancement to an existing feature that would make the product behave more efficiently or extend its capability.

For Example:

  • I would like to see products differently.

  • I would like to see the product do something new.

  • I have an idea for how the product could be improved.

Open a support case

Create a new support case to get help with a problem you may be experiencing. This if the product behaves in a way in contravention to the documentation or displays an error visibly or in any log files or debug.

For Example:

  • I cannot get the product to work the way i want.

  • I donot understand something about the product.

  • I believe I have discovered a problem with the product.

This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK
MikeSpragg
Flexera beginner
‎Feb 19, 2021 04:29 AM

Sentinel HL Key is not found in Device Manager post-windows upgrade

Hi, we use FlexLM for license serving from a server but also via the HASP driver using USB keys. I've noticed on two occasions (and more coming I fear) that the upgrade from HASP 6.65 to HASP 7.103 is failing to install the Sentinel HL Key (it's literally not there). Yet, on other occasions (including my own test systems) it's perfectly fine. 

You can see the notes here on how to install and troubleshooting which I believe are the correct instructions. 

However, if the customer upgrades (and we've had 2 possibly 3 now) they find that in Device Manager the Sentinel HL Key simply doesn't appear (even if I turn on visibility of hidden devices). This means that LMTools can see the HostID of the key (they are FLEX=9 versions with HW 3.25) but our software does not. But, like I said, only in specific instances not all the time.

Any suggestions as to what to check next please ?

 

Thx, Mike 

 

 

0 Kudos
Reply
2 Replies
aparashar1
Flexera Alumni
‎Mar 07, 2021 09:40 AM

Re: Sentinel HL Key is not found in Device Manager post-windows upgrade

@MikeSpragg . for custom applications to identify the DONGLE hardware, they would need to be linked with dongle libraries.

Through default makefile configuration, this gets achieved only when toolkit executables are prepared with command "make DONGLE=1" which internally includes "lmgr_dongle.lib".

Please confirm if this library is part of the linking process. Also, have a look at this KB:

https://community.flexera.com/t5/FlexNet-Publisher-Knowledge-Base/FLEXID-9-is-not-being-detected-usi...

 

Hope this helps.

(If my response assists with your questions , then please click "ACCEPT AS SOLUTION" or 'Kudos' so that it help others.)
0 Kudos
Reply
MikeSpragg
Flexera beginner
‎Mar 07, 2021 09:43 AM

Re: Sentinel HL Key is not found in Device Manager post-windows upgrade

Thanks, but that's not it - as the dongle itself isn't recognised by Windows (am I in wrong group) - so no amount of code will detect it (although I do see what you mean - our application does see/use the dongle as per) but this is more of a physical thing. I've seen several occasions where the dongle does not show in Windows Device Manager - as Sentinel HL Key (the Sentinel HASP and Sentinel USB keys are shown).

0 Kudos
Reply