- Revenera Community
- :
- FlexNet Publisher
- :
- FlexNet Publisher Forum
- :
- Is support account needed for downloading security fixes
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
I am using flex publisher in one of the products I am working on. Do I need a support account with Flexera to download security fixes or a community account is sufficient for that? I am currently using Flexera Publisher v11.17.0
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
You would need to have a valid (if expired, then renewed one) Support entitlement to download the latest hotfix/kits from Flexera's Product and Licensing Center.
Support Account will exist for always, but Support entitlement (contract) expires periodically and would need to be renewed.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
@arpitgautam123 , you wouldn't need to have a support account with Flexera in such a case.
However, the security fixes and other vulnerability patches would need to be picked up by Flexera's customer (the company whose product you are using) and only they can ship the new version of utils (product specific) to you that would work.
For any queries, you can always log in to the community page, and up to a certain degree, the community members would assist with that. However, in case of bugs or enhancements, you would need to raise it with your 3rd party software providers, who can log it with us.
Hope that helps.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Will the Flexera's customer need a support account with Flexera to pick up the security fixes in that case?
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
The only case where you should need a support account (and a valid Support Entitlement that needs to be purchased), if your native product is being developed using Flexnet Publisher.
You can buy a valid support entitlement, but if the requests are for a 3rd party application then it needs to be done by 3rd party itself.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
I am trying to ask is that if I have purchased Flexera publisher in the past, i.e. If I am your customer. Do I need a support account to download security fixes to the going forward?
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
You would need to have a valid (if expired, then renewed one) Support entitlement to download the latest hotfix/kits from Flexera's Product and Licensing Center.
Support Account will exist for always, but Support entitlement (contract) expires periodically and would need to be renewed.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
What would be the right forum to reach in order to get a discussion on subscription purchases?
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
@jbforster , you can contact the Revenera sales. You can either fill in your contact info here:
https://www.revenera.com/about-us/contact-us.html
or call 1.800.374.4353.