- Revenera Community
- :
- FlexNet Operations
- :
- FlexNet Operations Forum
- :
- Re: Increase FNO Webservice Timeout
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Increase FNO Webservice Timeout
Hello- I'm creating simple entitlements that have over 500 line items and the FNO web service times out at 1 min. 45 secs. Looking in FNO, the entitlement and line items are still getting created but is taking about 3 mins. for the operation to complete. The timeout on my connection to FNO is 15 mins. but how do I increase the execution timeout on the FNO server?
Thanks.
- Tags:
- FNO
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Hi @eriklane_ciena ,
Could I request opening a support case in the same community platform and update with case number in a reply?
Some notes for the case if you could add are the tenantId and whether PROD or UAT. Also, if you have a turnkey request example that will expedite if it requires further triage.
Regards,
Eric
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Thank you @eriklane_ciena .
Have 500 line item entitlements been created in the past? If so, is it an often occurrence?
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
It is repeatable for sure. I'm not sure of what the limit is but when FNO takes longer than 1 min. 45 secs. it returns a timeout.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Hi @eriklane_ciena ,
Performance improvements are a work in progress and will be available beginning next year, 2020. 500 is a lot of line items.
Short term, we'd like to suggest "chunking" up the creation. createEntitlement for the first 250 and updateEntitlement for the other 250 and/or fine tune to what your OP hardware (mainly processor) and software (memory) and network (ideally 1/GB) can handle.
Thanks,
Eric
![](/skins/images/8C9D13A71C7F7695F3262372C0172D68/responsive_peak/images/icon_anonymous_message.png)