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Increase FNO Webservice Timeout
Hello- I'm creating simple entitlements that have over 500 line items and the FNO web service times out at 1 min. 45 secs. Looking in FNO, the entitlement and line items are still getting created but is taking about 3 mins. for the operation to complete. The timeout on my connection to FNO is 15 mins. but how do I increase the execution timeout on the FNO server?
Thanks.
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Hi @eriklane_ciena ,
Could I request opening a support case in the same community platform and update with case number in a reply?
Some notes for the case if you could add are the tenantId and whether PROD or UAT. Also, if you have a turnkey request example that will expedite if it requires further triage.
Regards,
Eric
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Thank you @eriklane_ciena .
Have 500 line item entitlements been created in the past? If so, is it an often occurrence?
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It is repeatable for sure. I'm not sure of what the limit is but when FNO takes longer than 1 min. 45 secs. it returns a timeout.
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Hi @eriklane_ciena ,
Performance improvements are a work in progress and will be available beginning next year, 2020. 500 is a lot of line items.
Short term, we'd like to suggest "chunking" up the creation. createEntitlement for the first 250 and updateEntitlement for the other 250 and/or fine tune to what your OP hardware (mainly processor) and software (memory) and network (ideally 1/GB) can handle.
Thanks,
Eric