Known Issue: Installations may be recognized based on out-of-date evidence from software inventory when duplicate computer records exist in inventory database (IOJ-2117410)
Known Issue: Installations may be recognized based on out-of-date evidence from software inventory when duplicate computer records exist in inventory database (IOJ-2117410)
Summary
When an inventory source has more than one computer record that is mapped by the inventory import process to a single inventory device, software evidence details from all computer records are merged. Typically this is not desired, as in this situation all but one of the computer records in the source will normally have obsolete data associated with them. This may result in installations of applications continuing to be recognized based on obsolete data in the inventory source, even after the application has been uninstalled and its evidence removed from the most recently updated computer record.
Details
One common cause of having multiple computer records from the FlexNet inventory agent is Unique Agent ID values changing over time on a single computer. If this ID changes for any reason then this issue is likely to occur.
Workaround
Delete obsolete computer records from the inventory source, leaving only the most recent computer data in the source.
Fix details
This issue has been addressed by modifying the inventory import process to only import evidence associated with the computer record that has the most recent inventory date when there are multiple computer records in an inventory source that are mapped to a single inventory device.
Fix status
This issue has been fixed in the following FlexNet Manager Suite releases: 2020 R2 (On Premises), 2020 R2 / Nov 2020 (Cloud)
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