Known Issue: Calculated user in All Assets grid may be blank while a non-blank value appears on the asset property page (IOJ-1926911)
Known Issue: Calculated user in All Assets grid may be blank while a non-blank value appears on the asset property page (IOJ-1926911)
Summary
Values shown in the Calculated user column of the All Assets grid may be blank, but a non-blank value is shown when viewing the properties of an asset record.
Details
The All Assets grid only displays a calculated user value for assets that are associated with an inventory device record that is active.
On the other hand, the asset properties page shows calculated user details that come from any inventory device record associated with the asset, even if the inventory device does not have an active status (such as "awaiting inventory").
This can result in inconsistent calculated user details being displayed for the one asset record in different parts of the UI.
Fix status
This issue is still open but not currently scheduled to be addressed.
Other information
Affected components: Hardware asset management, Web UI
Tip: If you have been impacted by this issue, please click the KUDOS button above. This helps to track the relative significance and importance of issues. Clicking on an option against "Was this article helpful?" also helps assess and improve the usefulness of content.
