Known Issue: All Beacons grid may show the "Not reporting normally" or "Check connectivity" status for fully functioning beacons if the inventory and database servers have different time zones (IOJ-2244613)
Known Issue: All Beacons grid may show the "Not reporting normally" or "Check connectivity" status for fully functioning beacons if the inventory and database servers have different time zones (IOJ-2244613)
Summary
If the inventory and database servers have different time zones, the All Beacons grid may show beacons with a status of "Not reporting" or "Check connectivity", even if the beacon is fully operational and healthy.
Workaround
Ensure the inventory and database servers have the same time zone configured.
Fix status
This issue is still open but not currently scheduled to be addressed.
Tip: If you have been impacted by this issue, please click the KUDOS button above. This helps to track the relative significance and importance of issues. Clicking on an option against "Was this article helpful?" also helps assess and improve the usefulness of content.