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This article contains a new update set (FNMS_ServiceNow_Integration_v40_Update-01.xml). This update set is only to be used if you have  previously installed version 4.0 of the ServiceNow integration app using an Update Set. 

Important! If this is your first ever install of the FlexNet Manager Suite integration app for ServiceNow, do not apply the update set XML attached to this article. Instead you must install it from the ServiceNow Store. Also, if you have previously installed the integration app from the ServiceNow Store, all updates must also installed from the ServiceNow Store. 

This update has been certified by ServiceNow and now includes support for ServiceNow Madrid and resolves the following Known Issues in the integration app:

Key Summary
IOJ-1919743 The update includes significant performance improvements when FlexNet Manager Suite exports large amount of data to ServiceNow.
IOJ-1910503 Resolves issue with ServiceNow export to FlexNet Manager Suite where the export does not complete.


To apply the attached update set XML file,  you must have previously installed version 4.0 of the FlexNet Manager Suite Integration App for ServiceNow by applying an update set (as opposed to updating the integration app from the ServiceNow Store).


You can download the update set by going to the ATTACHMENTS section of this article and clicking the update set XML file attachment (FNMS_ServiceNow_Integration_v40_Update-01.xml). To apply the downloaded update set, refer to the instructions in provided in the following article: Upgrading ServiceNow Integration Application Using an Update Set.

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Last update:
‎Apr 12, 2019 09:55 AM
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