You may receive the error The revocation function was unable to check revocation because the revocation server was offline on a device running the FlexNet Inventory Agent when uploading inventory data or downloading policy. This issue can occur because the Certificate Revocation Server URL is inaccessible through your network. Review the symptoms below, then try the diagnosis steps to troubleshoot and correct the issue.
When this issue occurs, the FlexNet Inventory Agent is unable to download policy. When checking the Installation.log at C:\Windows\Temp\Managesoft\installation.log or Var/opt/managesoft/log/installation.log, the following is shown:
[Timestamp] {process ID} Download failure: The revocation function was unable to check revocation because the revocation server was offline.
[Timestamp] {process ID} Download FAILED for “https://Beacon/ManageSoftDL/Policies/Merged/Domain/Machine/policy.npl"
If the CRL Distribution Points are inaccessible from the FlexNet Agent device, this is the cause of the "Revocation Server Offline" error. To resolve this, request that your network team ensure the URL is part of an allow-list or unblocked by a firewall.
If this isn't possible, configure your FlexNet Inventory Agent to ignore Certificate Revocation settings within the Windows Registry for Windows-based agents or config.ini file for our UNIX-based Inventory Agents.
Go to [Registry]\ManageSoft\Common\ and update the following items:
on Jul 13, 2020 10:04 AM - edited on Mar 06, 2024 01:15 PM by HollyM