Our Agent is unable to download policy.
When we investigate within our Installation.log:
C:\Windows\Temp\Managesoft\installation.log
Or
Var/opt/managesoft/log/installation.log
We see the following reported:
[Timestamp] {process ID} Download failure: The revocation function was unable to check revocation because the revocation server was offline.
[Timestamp] {process ID} Download FAILED for “https://Beacon/ManageSoftDL/Policies/Merged/Domain/Machine/policy.npl"
On this resulting certificate dialog, choose the 'details' tab
If the CRL Distribution Points are inaccessible from our agent device, this would explain our 'Revocation Server offline' Error - raise this with your network team to rectify, ensuring this URL is part of an allow-list or unblocked by a firewall.
If this is not possible to rectify, configure your Inventory Agent to ignore Certificate Revocation utilising the [Registry]\ManageSoft\Common\
CheckCertificateRevocation = False
And
CheckServerCertificate = False
Settings within the Windows Registry or config.ini file for our Inventory Agent - depending on whether you're utilising a Windows or UNIX-based agent respectively.
Jul 13, 2020 10:04 AM