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System task FlexNet Manager Suite in progress too long

Hello,

After installing FNMS, in the System Task > FlexNet Manager Suite > Reconcile software licenses is pending as the picture

flex1.PNG

 

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 Although it is pending, I tried to inventory a device (the task was completed) but the All discovered devices is empty

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 What should I do to fix these problems? Thank you so much.

(6) Replies

Good day

Please check the following:

  1. Check that the batchprocess services are running
  2. Check the logs under the batch process log folders for any issues under C:\ProgramData\Flexera Software\Compliance\Logging
  3. Check that the Db connectivity is in place.
  4. You can check the below links for further info:

https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/Manipulating-BatchProcess-Tasks/ta-p/154501

https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/Inventory-import-and-license-reconcile-timeouts/ta-p/5661

 

 

Hello @IronManMK10 

1. The service is working normally

flex 5.PNG

2. There is no issue in the log at that time

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3. Application server and DB still connect to each other

4. I found another information related to beacon, it seems that the file cannot be uploaded to the application server

flex 7.PNG

 

 

Does you beacon status show "Awaiting Update"

Hi @IronManMK10 

The beacon status is up to date

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Are you running IIS web server? If yes, then your IIS setting are not enabled correctly on the beacon UI. It should be as below.  

Beacon Setting.png

Hi @IronManMK10,

Thank you so much, I've edited the Beacon web server as the picture. But the uploading status of beacon is stuck at ActiveDirectory and Discovery (the BeaconStatus and ActivityStatus are uploaded normally) as the picture

flex 12.PNG

 *Newest pending of Discovery is less then 60 mins because I've rerun the discovery and inventory rule

 And the All Discovered Devices is empty.

Is this problem related to the Data Input > Inventory Data > FlexNet Manager Suite is in progress?