Reconcile on works when run manually

[iammanzi]

Good day

I have an issue at a client where the reconcile only works when run manually. I had a look at the batchprocess log file and i get the attached error. MSMQ is configure correctly and i do not see any error under the private que.

Please advise.

[wernerb]

hi,

you can make sure that the batch service starts with the same service account, also check that the service account is properly set for all your queues.

[iammanzi]

@wernerb  - accounts are correct

[kclausen]

What is the name of your Batch Processing Server?  Due to limitations of Microsoft Message Queue/NETBIOS, the Computer Name cannot be more than 14 letters.

[iammanzi]

@kclausen - Server name is 13 characters - SJDCFLEXDEV01

[mgunnels]

Please ensure this windows scheduled task is enabled. 'Inventory import and license reconcile'

Please check your batchprocessor and batchprocessScheduler log under 'C:\ProgramData\Flexera Software\Compliance\Logging\BatchProcessScheduler'

[iammanzi]

@mgunnels  -  task is enabled and it set with the correct user

batchprocessor and batchprocessScheduler log under 'C:\ProgramData\Flexera Software\Compliance\Logging\BatchProcessScheduler' show no errors and the services are running with the correct user