The dialog looks like some kind of crash is occurring in an agent process. There's not enough information to know what could be causing that - it could be some kind of compatibility issue, or something else.
The 2016 R1 release is well beyond its end of support life now, so I would suggest try a current agent version to see a similar problem is encountered. There's a good chance that whatever issue is being encountered here has been resolved at some point over the intervening years.
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