Mac Agent Errors

[joshua_neadow]

We are getting the below errors on our Mac Agents that we have installed.  We believe this is due to our Selector Algorithm that we have in place.  Can anyone assist with this issue as we are stumped.  This is not just a Mac issue though, we have seen these errors across the different platforms.

This is the current set up:

; Registry settings to be created under

;desc0 = Description
;val0 = Value
; ... etc.
Desc0 = SelectorAlgorithm
Val = MgsDomainMatch, MgsBandwidth, MgsPing

These are the errors on the devices:

[Thu Mar 3 02:10:44 2022 (G, 0)] {16926} ERROR: Remote directory is invalid
[Thu Mar 3 08:14:00 2022 (N, 2)] {354} ERROR: Could not successfully prioritize servers
[Thu Mar 3 08:14:00 2022 (G, 0)] {354} ERROR: Remote directory is invalid
[Thu Mar 3 08:14:00 2022 (G, 0)] {354} ERROR: Remote directory is invalid
[Thu Mar 3 08:14:00 2022 (G, 0)] {354} ERROR: Remote directory is invalid
[Thu Mar 3 08:14:00 2022 (G, 0)] {354} ERROR: Remote directory is invalid
[Thu Mar 3 08:14:00 2022 (G, 0)] {354} ERROR: Remote directory is invalid
[Thu Mar 3 08:14:00 2022 (G, 0)] {354} ERROR: Remote directory is invalid
[Thu Mar 3 08:14:00 2022 (G, 0)] {354} ERROR: Remote directory is invalid
[Thu Mar 3 08:14:00 2022 (G, 0)] {354} ERROR: Remote directory is invalid
[Tue Mar 1 01:20:29 2022 (G, 0)] {94795} ERROR: Remote directory is invalid
[Tue Mar 1 05:19:07 2022 (N, 2)] {6585} ERROR: Could not successfully prioritize servers
[Tue Mar 1 05:20:34 2022 (G, 0)] {6585} ERROR: Remote directory is invalid
[Tue Mar 1 05:49:17 2022 (N, 2)] {10822} ERROR: Could not successfully prioritize servers
[Tue Mar 1 05:50:32 2022 (G, 0)] {10822} ERROR: Remote directory is invalid
[Tue Mar 1 07:19:14 2022 (N, 2)] {17478} ERROR: Could not successfully prioritize servers
[Tue Mar 1 07:20:08 2022 (G, 0)] {17478} ERROR: Remote directory is invalid
[Tue Mar 1 08:19:03 2022 (N, 2)] {22510} ERROR: Could not successfully prioritize servers
[Tue Mar 1 14:08:12 2022 (N, 2)] {55054} ERROR: Could not successfully prioritize servers
[Wed Mar 2 14:08:24 2022 (N, 2)] {73390} ERROR: Could not successfully prioritize servers

[ChrisG]

These messages on their own may or may not be indicative of a problem to worry about. The real question is whether uploads and downloads and ultimately failing - that is not evident from the messages shown above, and these messages don't necessarily mean the operations don't subsequently succeed.

I would suggest looking in the agent logs (such as tracker.log, uploader.log and installation.log) to see whether those process are succeeding or failing.

[joshua_neadow]

We are getting inventory from the devices, that is what is so peculiar.  

[ChrisG]

Yeah - the messages quoted above don't on their own imply that you won't be getting inventory. You need to look at the other logging after those messages to see what is happening. If you're seeing inventory coming through then that suggests the robustness built in to the agent is enabling it to successfully get past these errors to complete inventory gathering and uploading.

In relation to your question about completing (changing?) the Selector Algorithm, a good place to start to learn how to do this is the following page: Selecting Inventory Beacons > Saving the Configuration.

Also see the following page with some information which may be relevant: Known Issue: Beacon prioritization is not performed when attempting downloads/uploads if any beacon selector algorithm cannot be loaded (IOJ-1810099).

[joshua_neadow]

can you advise the proper way to complete the selector Algorithm?