This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject

Some users may be experiencing issues when trying to access customer resources like the Case Portal or the Product Licensing Center. Our team is aware of the issue and is working to resolve it. Click here for more information.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FNMS Customer Cannot Login to Dashboard

sgillette
By
Flexera Alumni

I have a customer who was able to login to his FNMS portal but cannot today.   He used the password assistance but it is not getting an email back.  He currently does not have access to the Community (but info has been sent) but needs assistance in the meantime.  I think this is an isolated issue for one individual. 

 

 

 

 

‎Oct 29, 2019 02:02 PM

(3) Replies

tjohnson1
By Technical Writer
Technical Writer
It would be best to email support<at>flexera<dot>com with the customer's email address and the FNMS environment so that the password can be manually reset

‎Oct 29, 2019 06:46 PM

0 Kudos

Lyfonses
By
Level 2

Me and 2 other colleagues are having the same issue. The accounts were created properly but the system does not seem to recognize our emails registered and we are not getting an email back whenever we try to use the Forgot Password option, or the Password Finder option. This is an unsolved issue happening since yesterday. Any ideas?

‎Apr 28, 2020 07:51 PM

0 Kudos

KPBussey
By
Flexera Alumni
In response to Lyfonses

Hi - I see our technical support team is working with you on case #02121257. I'll leave this thread open in case any users can chime in with ideas, too. Best - Katie 

If you appreciate my efforts, please give me a kudo
Accept as solution to help others find it faster.

‎Apr 29, 2020 07:41 AM