Beacon not reporting normally

[SinghJ]

Hi all,

We have reinstall our flexera on new server. we were able to install UI and beacon both. Beacon is not showing any error when we open it. Test connection is successfull but beacon is fail to report to UI. 

Connectivity status : check connectivity 

Beacon status : Not reporting Normally 

Note : Date and time is same on all three servers (Application, beacon and database).

log 

2024-11-19 08:54:56,036 [Services.PolicyService|policy] [INFO ] No new rules were downloaded (Current policy revision # 3227).
2024-11-19 08:54:56,036 [llers.PolicyController|policy] [ERROR] There is a problem on the beacon. The beacon could not determine if an upgrade is required.

Where to start T/S ?

[SinghJ]

Did anyone face same issue.. if yes please help 🙂

[erwin_lindemann]

Start troubleshooting by looking at the Beacon log files.

The most relevant log files can be found in the following folder on your Beacon(s):

C:\ProgramData\Flexera Software\Compliance\Logging\BeaconEngine