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bmcelraft
Flexera beginner

ARL import fails

Hi

I'm working with a client that has a proxy bridging his FNMS server to the internet. This is causing the scheduled task for ARL import to fail. He is able to import the ARL by hand. Is there a way to configure the  BatchProcessTask.exe run ARLDownload command underlying the Recognition Data Import task to use a proxy? 

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vmnzspark
Occasional contributor

Re: ARL import fails

I guess it can be achieved by configuring:

1) ProxyServer registry value under [HKEY_USERS\<service user account>\Software\Microsoft\Windows\CurrentVersion\Internet Settings] key, where the <service user account> is the one that the "Recognition Data Import" task in Task Scheduler runs under

2) ProxyServer registry value (might need to be added) under [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ManageSoft Corp\ManageSoft\Compliance\CurrentVersion] on the Batch/Processing server

 

Community Manager ChrisG Community Manager
Community Manager

Re: ARL import fails

Assuming that the proxy server does not require authentication, try running something like the following to configure the proxy server used for ARL downloads:

"C:\Program Files (x86)\Flexera Software\FlexNet Manager Platform\DotNet\bin\MgsImportRecognition.exe" -ps http://webproxy.local:8080/ 

The following KB article may be useful for you to review too: Configure ARL import to use proxy server without using Internet Explorer settings

Alternatively, configure the network so that the FlexNet batch server can access the following URLs without the requirement to go through a web proxy (as suggested in the "Populate the Downloadable Libraries" section of the Installing FlexNet Manager Suite On-Premises guide):

(Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".)
dawn_griffin
Flexera beginner

Re: ARL import fails

I have the same problem.
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